Full-Time

Technical Escalations Engineer 2

Rum

Posted on 12/2/2024

Datadog

Datadog

5,001-10,000 employees

Cloud monitoring and analytics solutions provider

Compensation Overview

$85k - $113kAnnually

+ Equity Package + Variable Compensation

Mid

Company Historically Provides H1B Sponsorship

Boston, MA, USA

Hybrid workplace; specific in-office days not mentioned.

Category
IT Support
IT & Security
Required Skills
Linux/Unix
Requirements
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with previous technical experience and a basic knowledge of Linux
  • A master at one thing: tell us all about it
  • Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
  • Able to pick up new skills quickly and come up with creative solutions to complex problems
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
Responsibilities
  • Develop technical knowledge with Datadog Real User Monitoring
  • For Real User Monitoring, investigate customer escalations, lead technical calls with clients, and handle high priority issues
  • Build out documentation and knowledge base articles for a variety of technologies in your product area
  • Run office hours and lead learning sessions for the Solutions team
  • Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
  • Partner with Engineering and Product to identify areas of improvement to better serve our customers

Datadog provides tools for monitoring and managing IT infrastructure in the cloud. Their services help organizations track various aspects of their operations, including application performance, security, and network health. Datadog's products work by collecting data from different sources within an organization's IT environment, allowing users to visualize and analyze this information in real-time. This helps businesses ensure their systems are running smoothly and efficiently. Unlike many competitors, Datadog offers a wide range of monitoring solutions that cater to specific needs, such as cloud migration and IoT monitoring, making it suitable for various industries. The company's goal is to help organizations maintain optimal performance and security of their IT infrastructure through effective monitoring and analytics.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$143.9M

Headquarters

New York City, New York

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for hybrid cloud solutions boosts Datadog's hybrid cloud monitoring services.
  • Increased focus on cybersecurity enhances demand for Datadog's security monitoring services.
  • Expansion of IoT ecosystems drives need for Datadog's IoT monitoring solutions.

What critics are saying

  • Increased competition from new entrants like Grafana Labs could pressure Datadog's market share.
  • Rapid AI evolution may outpace Datadog's offerings, risking competitive edge loss.
  • Integration challenges from Quickwit acquisition may lead to service disruptions or higher costs.

What makes Datadog unique

  • Datadog offers comprehensive monitoring across servers, containers, and databases.
  • Their platform supports diverse industries, from finance to gaming, ensuring broad applicability.
  • Datadog's scalable pricing model caters to both small businesses and large enterprises.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Company Equity

Employee Stock Purchase Plan

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-1%
MarketBeat
Jan 19th, 2025
Jackson Square Capital LLC Makes New $1.12 Million Investment in Datadog, Inc. (NASDAQ:DDOG)

Jackson Square Capital LLC makes new $1.12 million investment in Datadog, Inc. (NASDAQ:DDOG).

Stock Target Advisor
Jan 11th, 2025
Datadog (DDOG): AI-Analysis Determined "Top Pick"

Datadog Inc. has been identified by Stock Target Advisor's AI-analysis as a "Top Pick" in the technology sector, particularly within the burgeoning field of artificial intelligence (AI).

The Motley Fool
Jan 9th, 2025
2 AI Stocks to Buy Before They Soar Up to 108% in 2025, According to Certain Wall Street Analysts

Last year, Datadog introduced LLM Observability, a software module that lets developers monitor generative AI applications and the underlying large language models (LLMs).

Datadog
Jan 9th, 2025
Datadog acquires Quickwit | Datadog

Datadog has acquired Quickwit, a cloud-native search engine for logs, built to address the challenges of scale, cost, and speed with growing log volumes.

Investing.com
Dec 24th, 2024
UBS reiterates Buy on Datadog stock with optimism around long-term growth opportunities

In other recent news, Datadog has announced the expansion of its Board of Directors with the appointment of Amit Agarwal as a Class II director, effective January 1, 2025.

INACTIVE