Retail Assistant Manager

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Are you an experienced leader who loves driving success and improving customer experiences? We’re looking for a Retail Assistant Manager who thrives in a fast-paced environment and wants to make a difference in both the team and the community.

Location Address: 7065 Minstrel Way Columbia, MD 21046

• The starting base compensation for this position is $56,422 to $71,993 annual salary. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible for a quarterly incentive plan based on store performance, rewarding you for driving success and achieving key objectives.
• Store hours from Monday – Friday, 8AM to 6PM, and Saturday, 8AM to 5PM
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year

What our Retail Assistant Managers do:

• Foster a sales and quality culture within the retail store by focusing on the achievement of scorecard goals to include: revenue growth, sales, and quality standards.
• Ensure Associates cross-sell appropriate products and services during each customer interaction. Monitor and evaluate Associate/Member interactions to ensure established office goals and objectives are achieved. 
• Under the guidance of the Retail Manager, District Director, manage day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance, phone performance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions, and other operational areas of the retail store. Manage all operations in the absence of the direct, high level manager.
• Follow set guidelines for the use of attractive product displays to effectively market all company products and services.
• Work with Travel Services and/or Distribution Marketing to coordinate promotional events.
• Ensure adherence to Federal and State laws/regulations, AAA Club Alliance policy and procedures, and vendor requirements (ARC, IATAN, etc.); ensure physical security of all items in the retail store.
• Ensure the store is following all Retail Policy and Procedures including all internal audit compliance guidelines.
• Manage the personnel functions of the office to include scheduling, recruitment, retention, coaching, training, motivation, and communication.
• Work with appropriate business line leaders to ensure performance expectations are set for individuals, assess results, and coach for improvement. 
• Monitor day-to-day integration, coordination and communication between all business units in the retail store while consistently ensuring high quality customer service is provided by Associates. 
• Assist retail store associates in serving customers as needed. May represent the retail store, district, or region on company-wide committees or work groups.
• Demonstrate and promote a culture of Shared Values and teamwork and participate on special project teams as needed.
• Prepare and process established reports as required. Review and analyze report data to devise new approaches and formalize actions that enhance operational efficiencies and associate effectiveness. 
• Interpret financial data and reports and respond to budget variances.
• Ensure consistent use of analytics (sales, financial, quality and operational) to monitor results and develop plans to improve results. 
• Review and resolve problems and/or special requests and authorize special Member services as necessary.
• Professionally investigate customer complaints in a timely manner. Offer a customer friendly solution within the parameters set forth for the RM position.
• Escalate customer issues to the District Manager/Director as appropriate.  
• In conjunction with the District Manager/Director, develop external business relationships that generate business for the retail stores and enhance the AAA image in the community.
• Work effectively with Automotive Services Managers (in CCIT) and technical team to ensure a positive Member experience in all areas of contact and when necessary, provide guidance and/or direction to Automotive Services team in the absence of the Car Care Manager.
• Proactively evaluate and recommend changes and improvements to facility operations, procedures, and reporting.
• Effectively use time management techniques to prioritize work, clarify, identify needs, and delegate work to meet production expectations and competing demands of managing large location and/or multiple locations.
• Adapt to adjusted work schedule including working holidays, weekends, On-Call shifts, and overtime hours as needed to meet business needs.
• Obtain necessary Membership license and/or Notary Public designation to perform the essential functions of the position within 6 months from job acceptance.
• Maintain ability to successfully pass required DMV and Tag & Title background screening to be eligible to work with our partners.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree preferred. Equivalent combination of education, technical training, and experience will be considered in lieu of degree.
• 3-4+ years of business experience required.
• 1-2+ years of supervisory or leadership experience required.

Knowledge Skills and Abilities:

• Ability to co-manage a retail operation, under the direction of a higher level manager.
• Proficient in the use of Internet technology and Microsoft Office Suite products including Word and Excel.
• Effective organizational, analytical, and communication skills to enable accurate completion of paperwork, assignments, and constructive interaction with associates at all levels, business line contacts, members/clients, vendors, community, and general public as business necessitates.
• Demonstrated leadership in the area of personnel administration to include recruitment, retention, training, motivation, evaluation, coaching, and effective communication.
• Knowledge of Department of Motor Vehicle laws is preferred for the state in which the Retail Store resides.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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