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Emaratech

Digital solutions provider with payment gateway

Manager – SME Acquiring

Field SalesConfirmed live in the last 24 hours
Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Business, Finance, Engineering, or a related field is required.
  • Eight to twelve years of experience in SME or merchant acquiring sales with a bank, acquirer, payment service provider, or fintech in the UAE is required.
  • At least three years of experience leading a field sales team of eight or more, with a track record of meeting merchant acquisition targets, is required.
  • Experience managing third-party or outsourced sales agents, including their commission structures, is required.
  • Experience designing or running a sales incentive plan is required.
  • Experience improving an onboarding, sales, or operations process with measurable results is required.
  • Knowledge of SME acquiring products, including point-of-sale, SoftPOS, payment gateway, Pay by Link, and QR, is required.
  • Knowledge of merchant onboarding requirements, including know-your-business requirements, documentation, risk checks, merchant category code, and merchant identification number setup, is required.
  • Knowledge of SME pricing, including merchant discount rate, fixed fees, bundles, and terminal economics, is required.
  • Working knowledge of customer relationship management systems and sales dashboards is required.
  • Fluent English is required.
  • Strong sales leadership, including setting clear targets, daily coaching, and holding the team accountable, is required.
  • Ability to identify process delays and improve the journey with the responsible teams is required.
  • Ability to build relationships with partners, merchants, and internal teams is required.
  • Commercial judgment to assess merchant and deal profitability is required.

Responsibilities

  • Own the SME acquiring profit and loss, including merchants signed and live, total payment volume, revenue, cost of sale, and contribution after team cost.
  • Set monthly targets for each Sales Executive and Outsourced Sales Partner, and track delivery weekly.
  • Prepare the SME budget and forecast with Finance and Business Intelligence, and explain variances.
  • Grow revenue per merchant by cross-selling point-of-sale, SoftPOS, online checkout, Pay by Link, business wallet, WPS payroll, and cards.
  • Lead, coach, and manage 10–11 Sales Executives, including territories, daily activity, pipeline reviews, and performance management.
  • Recruit and onboard Sales Executives in line with the hiring plan and maintain full team productivity.
  • Build a sales playbook covering target segments, prospect lists, pitches, objection handling, and conversion of existing government-fee payers.
  • Run sales campaigns through free zones, typing centres, business centres, accountants, and associations.
  • Design sales incentive plans for the SME team and Outsourced Sales Partners with HR and Finance, for approval by the Director of Commercials.
  • Link incentives to merchants live and transacting, total payment volume, and revenue, rather than only merchants signed.
  • Review the incentive plan annually and track its cost against the revenue it drives.
  • Select, onboard, and manage Outsourced Sales Partners, including contracts, targets, commission terms, and service levels.
  • Train partner staff on products, pricing, know-your-business requirements, and onboarding steps.
  • Track partner productivity and merchant quality monthly, and replace partners that miss targets.
  • Map the SME onboarding journey from application to first transaction and remove delays.
  • Redesign the onboarding process with Operations, Risk and Compliance, and Product, including simpler know-your-business checks, digital applications, e-signatures, risk-based checks, and automated merchant identification number and terminal setup.
  • Set and track an onboarding turnaround target of T+2 from complete application to live merchant.
  • Ensure faster onboarding complies with risk, scheme, and regulatory requirements.
  • Ensure signed merchants start transacting quickly and track activation within 30 days of going live.
  • Monitor inactive and declining merchants, and run reactivation and retention actions.
  • Gather merchant feedback on products and service, and act on it with Product and Operations.
  • Track competitor offers, pricing, and promotions in the SME market, including banks, payment service providers, fintechs, and point-of-sale providers.
  • Share competitor and market feedback with the Manager of Acquiring Business each month, with Business Intelligence support.
  • Recommend changes to SME pricing, products, and bundles based on market and sales-team feedback.

Desired Qualifications

  • An MBA is an advantage.
  • Knowledge of adjacent SME services, including business accounts and wallets, WPS payroll, and business cards, is an advantage.
  • Arabic is an advantage in the UAE SME market.

About the Company

Emaratech

Digital solutions provider with payment gateway

Emaratech builds online technology solutions and consulting in the Arab world, delivering large-scale digital projects and digital ecosystem solutions for G2B, B2B, and B2C. Its main product is a payment gateway that automates collections, reconciliation, and settlement, alongside HADI Software for location-based content with a content-management dashboard. It differentiates itself through its partnership with Dubai’s Department of Economic Development, its focus on end-to-end digital ecosystems, and cross-stakeholder integration of payment, content, and data-driven services. Its goal is to deliver strong customer experiences and high-tech products while expanding the region’s digital ecosystem and investing in its people.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dubai, United Arab Emirates
Founded
2003

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