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Teleperformance

Outsourced customer experience management services

Fraud & Risk Analyst - Mandarin

Financial Crime & AMLConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • A university degree or equivalent is preferred.
  • At least 3 years of practical fraud risk management experience is required.
  • Experience with fraud surveillance and monitoring systems is advantageous.
  • Experience in law enforcement and investigation processes is an added advantage.
  • Good working knowledge of cyber fraud and social engineering methods is required.
  • Knowledge of the financial services industry, specifically banking, is required.

Responsibilities

  • Manage responses to fraud incidents escalated to Fraud Risk Management.
  • Conduct investigations, book fraud losses, and report them in a timely manner.
  • Perform root cause analysis and suggest improvements to controls and processes.
  • Maintain working relationships with industry members to keep abreast of fraud management developments, threats, and trends, and proactively propose additional or new mitigating measures based on changing fraud trends and the landscape.
  • Recommend and assist in developing infrastructural support for Fraud Risk Management functions.
  • Support fraud risk awareness by providing staff training, guidance, and advisories to Business and Support Units on fraud incidents.

Desired Qualifications

  • Experience with fraud surveillance and monitoring systems is advantageous.
  • Experience in law enforcement and investigation processes is an added advantage.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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