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Teleperformance

Outsourced customer experience management services

Organizational Development & Career Advisory Specialist 2

HR Operations & Coordination +1Posted on Nov 5
Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Human Resources, Business Administration, or a related field, or study toward one, is advantageous.
  • Three to five years of experience in talent management, employee development, or a related human resources function.
  • Proven experience working with senior leadership and cross-functional teams on talent initiatives.
  • Familiarity with performance management, succession planning, and employee engagement strategies.
  • Must be able and willing to work US hours.

Responsibilities

  • Assist in drafting and posting job vacancies and communicate clearly with candidates throughout the hiring process.
  • Manage and maintain applicant tracking systems, ensuring candidate data is current and properly documented.
  • Schedule interviews, liaise between candidates and hiring managers, and coordinate recruitment logistics.
  • Coordinate onboarding for new hires, including paperwork, training, and integration processes.
  • Manage the full onboarding process from internal recruitment through the new hire's first day and beyond.
  • Prepare paperwork, accounts, and systems before new hires start, including contracts, benefits enrollment, and information technology setup.
  • Coordinate and facilitate orientation sessions introducing new employees to company culture, policies, and key stakeholders.
  • Provide guidance and support to new hires during their first three months, helping ensure they are settling into their roles and understand expectations.
  • Ensure employees are enrolled in necessary training and development programs during onboarding.
  • Track employees' progress during probation and coordinate regular manager check-ins to assess performance and provide feedback.
  • Collect feedback from new hires and managers about onboarding and use it to improve future processes.
  • Coordinate and document probation reviews, ensure timely feedback, and support decisions about successful completion of probation.
  • Review the onboarding process and suggest improvements to its efficiency, engagement, and alignment with organizational goals and best practices.
  • Assist in designing and implementing employee development programs, including onboarding, training, and continuous learning opportunities.
  • Monitor and evaluate training program effectiveness, recommend improvements, and track employee progress.
  • Support performance management processes, including goal-setting, performance reviews, and feedback mechanisms.
  • Assist managers in aligning individual and team performance with organizational objectives and continuous employee development.
  • Partner with senior leaders to identify high-potential employees and support succession planning.
  • Help implement leadership development programs that prepare future leaders.
  • Contribute to employee engagement strategies to improve satisfaction, morale, and retention.
  • Analyze employee feedback and retention trends, provide actionable insights, and support talent retention initiatives.
  • Track and report talent management metrics, including training outcomes, performance results, and employee engagement, to support continuous improvement.
  • Provide regular updates to the Organizational Development Manager and leadership on the status and effectiveness of talent initiatives.
  • Support internal recruitment by managing candidate pipelines and ensuring a seamless hiring experience for internal and external candidates.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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