United Infrastructure

UK infrastructure construction and maintenance provider

Call Handler

Customer SupportConfirmed live in the last 24 hours

Full-timeThame, UK$23k /moIn-person

About the Job

Requirements

Previous experience in inbound call handling or a customer service role.
Strong communication skills with a professional and approachable manner.
Ability to remain calm and resilient in a busy environment.
Ability to work efficiently and organise multiple tasks.
Reliability as a team player who supports colleagues and contributes to a positive working environment.

Responsibilities

Handle inbound calls from clients and tenants.
Provide updates on ongoing repairs.
Book new appointments and adjust existing visits.
Deliver accurate company information and guidance.
Manage communications via phone, email, and internal systems.
Use systems such as 3CX, Teams, Outlook, and TotalMobile (Connect).

Job Description

About the Role
We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support.

Key Responsibilities

Handling inbound calls from clients and tenants
Providing updates on ongoing repairs
Booking new appointments and adjusting existing visits
Delivering accurate company information and guidance
Managing communications via phone, email, and internal systems
Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)

Qualifications

Previous experience in inbound call handling or a customer service role
Strong communication skills with a professional and approachable manner
Ability to remain calm and resilient in a busy environment
Efficient, organised, and able to manage multiple tasks
A reliable team player who supports colleagues and contributes to a positive working environment

Additional Information

Salary Range / Charge Rate: 23000
Salary Category: Below £75,000

About the Company

United Infrastructure

UK infrastructure construction and maintenance provider

United Infrastructure provides critical infrastructure solutions in the UK for water, energy, power, telecoms, and property services, with two main arms: Utility Infrastructure and Social Infrastructure. It wins revenue by securing contracts for large projects and long-term maintenance frameworks, including social housing repairs and major energy/utility schemes such as a CO2 pipeline. The company differentiates itself by pursuing acquisitive growth to broaden its technical capabilities and capabilities across multiple sectors, plus its focus on large, long-dated contracts. Its goal is to strengthen its position in the critical infrastructure and energy transition space by expanding its technical footprint and customer base through selective acquisitions and steady project delivery.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: England, United Kingdom
Founded: 2004

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