Full-Time

Manager – Account Executives

Commercial

Posted on 5/24/2024

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider


Senior

Chicago, IL, USA

Required Skills
Sales
Communications
Marketing
Requirements
  • 5+ years in a quota carrying new business IC role with proven success
  • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 2+ years management experience
  • Previous experience building and executing on outbound sales motions
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Proven experience–and passion for–teaching and developing top talent
  • Experience developing GTM strategy, building, and executing operational plans
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
  • Adaptive, with the ability to balance short term and long term priorities
Responsibilities
  • Effectively hire and coach your team of new business AEs to success
  • Plan new business revenue and logo acquisition strategy monthly, quarterly, and annually alongside leadership team
  • Own relationships with pipe generation teams such as Sales Development and Marketing
  • Partner closely with Product and Growth to further develop install base pipeline funnel and prospect experience
  • Through analyzing data, test and design new processes to capture, convert, and grow AE productivity
  • Work closely with your team on large opportunities and be heavily involved in the direct sell where needed

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

0%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.