Business Services Manager

About the Opportunity

Job Type: PermanentApplication Deadline: 31 December 2026

Title              Business Services Manager

Department   Business Services

Location        Taiwan

Reports To   Head of Business Services, APACxJ

Level             5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

Business Services plays a critical role in driving Fidelity’s growth by supporting the execution of distribution strategy at local, regional, and global levels. Aligned closely with Distribution, the team focuses on delivering initiatives that enhance business performance and operational effectiveness. Although based in Asia, the team has a broad remit, leading and contributing to regional and global initiatives that have a direct and meaningful impact for the firm as a whole.

Working in close partnership with Sales, Marketing, and other business supporting teams, the team provides independent assessments on strategic business concepts, ensuring alignment and feasibility, and overseeing the prioritisation and delivery of change initiatives within agreed objectives, budgets, and resources. The team advises on governance, manages complex workstreams, business strategy execution, and represents Sales and Marketing in cross-functional strategic programmes. Typical initiatives include business growth and proposition enhancements across wholesale and institutional channels, as well as scale, efficiency, regulatory, and compliance-driven enhancements.

About your role

Reporting to the Head of Business Services, APAC ex-Japan, this position will execute on initiatives in support of business priorities primarily for APAC ex-Japan, but some initiatives could be global in nature.

In this role, you’ll collaborate with Sales, Marketing and other business supporting teams as well as the wider organisation. Be expected to analyse challenges, propose improvement plans, and implement appropriate solutions which enables distribution businesses to be more effective on business plan execution.

Given the wide range of stakeholders, you’ll need strong communication skills to ensure success.

Key Responsibilities

• Partner with stakeholders across Sales, Marketing, Investments, Operations, Technology, Risk, and Compliance to gather, analyse, and document business requirements, ensuring alignment between business objectives and operational/technology solutions.
• Analyse and translate business needs into clear functional requirements, process improvements, and operating model changes.

• Facilitate workshops and discussions across business and technology teams to drive consensus, solution design, and successful project delivery.

• Develop business cases, analytical insights, and management information to support prioritisation and investment decisions.
• Oversee and provide support on selected global initiatives to ensure alignment with the needs and priorities of the APAC ex-Japan Distribution organisation.
• Provide clear, concise updates to senior management and escalate issues as required.
• Occasional travel may be required.
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About you ·

• At least 5+ years of work experience within asset management, or related financial services industry. Regional experience is preferred.
• Demonstrated track record with experiences on performing business analysis and leading projects on cross-functional initiatives, analysing business requirements, performing impact assessments, working with middle and back office to design operation/technology solutions, developing business cases, with the ability to translate business needs into practical, deliverable outcom。
• Solid understanding of core asset management business processes, spanning distribution, sales enablement, client servicing, strategic planning, and marketing and CRM capabilities.
• Experience and a strong understanding of Lean Portfolio Management (LPM), Agile principles, and value-driven delivery practices are highly desirable. Demonstrated ability to prioritize initiatives based on strategic outcomes, customer value, and business impact while effectively balancing capacity, dependencies, and investment considerations.
• Analytical and intellectually curious mindset, with a structured and detail-oriented approach to problem‑solving.
• Ability to work independently and proactively to deliver strategic initiatives under tight deadlines.
• Strong stakeholder relationship management and communication skills, with the ability to influence across functions and levels.
• Self‑motivated and collaborative, with a positive, results‑driven mindset.
• Knowledge of emerging technologies, including AI, with enthusiasm for applying them to improve business outcomes.
• Proficient in Microsoft Office applications, including PowerPoint, Excel, Word, Project, and Teams.
• Excellent written and spoken English; additional language skills are an advantage, especially Mandarin.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.