Lessen

Property services marketplace and SaaS platform

Director of Revenue Process and Technology

Sales OperationsPosted on Nov 10

Full-time$150k - $165k /yr

About the Job

Requirements

A bachelor's degree in Business, Information Systems, Finance, Economics, or a related field is required.
Demonstrated success designing, standardizing, and scaling go-to-market processes across sales, marketing, and customer success.
Deep, hands-on expertise with Salesforce CRM architecture, automation, reporting, and data governance, plus proven experience managing a broader revenue technology stack.
Technical experience applying AI and automation, including AI agents and low/no-code platforms, to revenue operations, and managing data at scale in common front-office technology environments.
Strong written and verbal communication skills, with experience transforming complex analysis into clear, actionable insights for senior leadership.

Responsibilities

Define, document, and enforce standardized sales processes, lifecycle stages, and definitions across Sales, Marketing, and Customer Success so every function operates from the same playbook.
Identify funnel friction from lead generation through opportunity development, close, expansion, and renewal, and redesign workflows to remove manual, redundant, or inconsistent steps.
Establish data quality, field-level, and process-adherence standards, and implement governance to maintain data integrity as the organization scales.
Deliver an end-state suite of reporting and analysis for revenue productivity measures.
Own the strategy and roadmap for the revenue technology stack, with Salesforce CRM as the system of record for sales, marketing, and customer success.
Partner with ProdTech, the RevOps Team, Sales, and Marketing on architecture, data model, automation using Flows, and integrations between Salesforce and adjacent revenue systems, including marketing automation, CPQ, forecasting, and reporting tools.
Lead evaluation, selection, and deployment of supporting go-to-market technologies, including low/no-code platforms, to extend Salesforce capabilities without unnecessary complexity.
Lead the organization’s Master Data Management and data governance strategy across go-to-market sales systems.
Drive user adoption of the technology stack through training, enablement, and change management, and act as the escalation point for system usability and performance issues.
Lead the go-to-market evolution toward an AI-enabled operating model, embedding intelligence across forecasting, pipeline management, account expansion, and renewals.
Identify and prioritize opportunities to apply AI and automation to reduce manual work across the platform, from lead routing and lead scoring to next-best-action recommendations for sellers.
Partner with IT and Data teams to evaluate and deploy practical, secure AI-enabled tools, including agentic workflows, predictive insights, and revenue intelligence, that improve seller productivity.
Stay current on emerging AI and automation capabilities in the RevOps and go-to-market technology space and translate them into a realistic, sequenced roadmap for the organization.

Desired Qualifications

An MBA or other advanced degree is preferred.
Experience in SaaS, technology, or facility management and real estate-focused industries.
A strong background in change management and project management.
Experience in a matrixed, multi-service or multi-product B2B environment.

Salary Range: 150000 to 165000 (Currency: USD) (Pay period: per-year-salary)

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Director of Revenue Process & Technology leads the standardization, automation, and technology strategy that powers Lessen’s go-to-market engine. This role owns the design and enforcement of consistent processes across sales, marketing, and account management; drives the roadmap for Lessen’s GTM technology stack, anchored by Salesforce; and leads the adoption and utilization of AI and automation to make the entire sales cycle faster, more predictable, and more scalable.

What You'll Do:

Process Standardization

Define, document, and enforce standardized sales processes, lifecycle stages, and definitions across Sales, Marketing, and Customer Success so every function operates from the same playbook

Identify friction points across the funnel from lead generation through opportunity development, close, expansion, and renewal, and redesign of workflows to remove manual, redundant, or inconsistent steps

Establish data quality, field-level, and process-adherence standards, and implement governance to maintain data integrity as the organization scales

Deliver an end-state suite of reporting and analysis for revenue productivity measures

GTM Sales Technology

Own the strategy and roadmap for Lessen’s revenue technology stack, with Salesforce CRM as the system of record for sales, marketing, and customer success

Partner with ProdTech, the RevOps Team, Sales and Marketing on architecture, data model, automation (Flows), and integrations between Salesforce and adjacent revenue systems (marketing automation, CPQ, forecasting, and reporting tools)

Lead evaluation, selection, and deployment of supporting GTM technologies, including low/no-code platforms, to extend Salesforce’s capabilities without adding unnecessary complexity

Lead the organization’s Master Data Management (MDM) and data governance strategy across the GTM sales systems

Drive user adoption of the technology stack through training, enablement, and change management. Act as the escalation point for system usability and performance issues

Artificial Intelligence & Automation

Lead Lessen’s GTM evolution toward an AI-enabled operating model, embedding intelligence across the revenue lifecycle, including forecasting, pipeline management, account expansion, and renewals

Identify and prioritize opportunities to apply AI and automation to reduce manual work across the platform, from lead routing and lead scoring to next-best-action recommendations for sellers.

Partner with IT/Data teams to evaluate and deploy AI-enabled tools (agentic workflows, predictive insights, revenue intelligence) that are practical, secure, and genuinely improve seller productivity — not adoption for its own sake

Stay current on emerging AI and automation capabilities in the RevOps/GTM technology space and translate them into a realistic, sequenced roadmap for the organization

What You'll Need:

Bachelor’s degree in Business, Information Systems, Finance, Economics, or a related field

Demonstrated success in designing, standardizing, and scaling GTM processes across sales, marketing, and customer success

Deep, hands-on expertise with Salesforce CRM — architecture, automation, reporting, and data governance — with proven experience managing a broader revenue technology stack

Technical experience applying AI and automation (including AI agents and low/no-code platforms) to revenue operations, and managing data at scale in common front-office technology environments

Strong written and verbal communication skills, with experience transforming complex analysis into clear, actionable insights for senior leadership

Preferred Qualifications

MBA or other advanced degree preferred

Experience in SaaS, technology, or facility management and real estate-focused industries

Strong background in change management, project management

Experience in a matrixed, multi-service or multi-product B2B environment is a plus

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

About the Company

Lessen

Property services marketplace and SaaS platform

Lessen is a technology-powered marketplace and SaaS platform that connects property owners with a network of verified professionals for maintenance, repairs, and renovations, serving institutional investors, property managers, and real estate owners. It manages the full workflow—from posting projects and bidding to scheduling, payment, and quality control—across a portfolio. Unlike general marketplaces, Lessen focuses on real estate and property management and combines sourcing with portfolio-management tools to provide centralized procurement and auditable processes. The goal is to simplify and scale property maintenance and renovations for investors and managers.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $1.2B
Headquarters: Scottsdale, AZ
Founded: 2019

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