Fulfillment Center IT System Administrator

Job Description

As part of our transformation journey and to strengthen our dynamic global IT team, we are looking for an experienced IT Systems Administrator (m/f/d). In this key role, you will be responsible for implementing, testing, maintaining, and supporting the IT systems within our new Fulfillment Center in Unterschleißheim, from the initial build-out through go-live and ongoing operations. Working closely with cross-functional teams, you will ensure the reliability, scalability, and security of our systems while supporting evolving business requirements. Key activities are outlined below but may vary depending on business needs.

Phase 1: New Fulfillment Center Implementation and Commissioning 

• Act as an onsite point of contact presence for new site IT related issues. 
• Validate technical readiness and coordinate onsite IT installation. 
• Deploy and test warehouse endpoints, IT Operational Technology and peripherals. 
• Support integrated testing, defect resolution and supplier coordination. 
• Execute cutover tasks and provide intensive floor support during hyper care. 

Phase 2: Operation Support After Go-Live 

• Provide onsite L1/L2 IT technical support and rapid operational triage. 
• Maintain clients, MDE, Mobile Workstation and operational technology devices, local configurations, assets and support documentation. 
• Coordinate incidents, changes, monitoring and specialist escalation. 
• Drive recurring-issue reduction and service improvement.

Qualifications

• Hands-on IT support or field-engineering experience in a warehouse, distribution, manufacturing or other operationally critical environment. 
• Strong troubleshooting skills across Windows endpoints, Android or mobile devices, printers, scanners, wired and wireless networks, identity/access and common enterprise applications. 
• Experience installing, commissioning and supporting operational devices, with disciplined use of checklists, asset records and technical documentation. 
• Working knowledge of ITIL-aligned incident, request, problem and change practices, including prioritisation by business impact and urgency. 
• Ability to coordinate multiple vendors and internal resolver teams while maintaining clear ownership and communication. 
• Professional communication skills in German and English, suitable for warehouse users, technical specialists and suppliers. 

Desirable:

• Exposure to WMS and ERP environments, integration platforms and warehouse automation such as AutoStore, conveyors, MFC/PLC systems or automated print/pack solutions. 
• Experience with Zebra handhelds, forklift terminals, enterprise Wi-Fi diagnostics, device management, Active Directory or comparable IAM, and monitoring tools. 
• Participation in a new site, warehouse migration, major technology rollout, cutover or hypercare programme. 
• Relevant technical or IT service management certification; knowledge of ISO 27001 control expectations. 

Additional Information

In addition to a secure job in an internationally successful, fast-growing and family-friendly group of companies, you can also expect:

• Attractive remuneration package (split into 13 salaries)
• 30 days vacation
• Hybrid working model with flexible working hours and flexitime account in a 40-hour week
• Company pension scheme
• Canteen with subsidized lunch
• Team member appreciation
• Individual training and development opportunities
• Casual dress code
• Regular employee events
• Employees recruit employees-bonus
• Corporate benefits
• Job ticket
• Free employee parking spaces
• All the traditional benefits like health insurance, paid time away while you re-energize – don’t worry, we’ve got you covered

REPA welcomes diversity and is an equal opportunities employer. All qualified applicants are considered regardless of race, religion, skin color, national origin, gender, age, sexual orientation, gender identity or disability.

Do you have questions? We will be happy to answer them! Please send an e-mail to Nadine: [email protected].

Have we sparked your interest?
Then apply today! We look forward to receiving your online application. :-)