Operations Analyst Senior Associate

EY Career Center — Operations Analyst
Rank: Senior Associate

This role sits within the EY Career Center and plays a key role in supporting the delivery and operational excellence of the EY Career Center's services, including Executive Coaching and the Opportunity Marketplace. This position partners closely with the EYCC operations team to drive process efficiency, maintain data quality, and support a high-touch client experience.

The opportunity
You’ll provide operations support for the EY Career Center business. As part of a high-performing team, you will contribute to critical business operations, support strategic initiatives, and help ensure the effective delivery of programs and services that create value for EY professionals and clients.

Specifically, you will support the following initiatives:
•    Leverage LinkedIn, EY client and industry data, and publicly available sourcing tools to identify executive-level opportunities for posting on the Opportunity Marketplace.
•    Review and manage internal opportunity referrals, serving as the initial reviewer within the EYCC system.
•    Monitor opportunity workflows to ensure accuracy, completeness, and adherence to established service delivery timelines.
•    Support opportunity harvesting efforts and related operational activities.
•    Assist with Opportunity Marketplace communications, processes, and continuous improvement initiatives.
•    Conduct market and account research to support EYCC business development activities and strategic growth initiatives.
•    Coordinate scheduling outreach and provide logistical support for group coaching workshops and virtual events.
•    Support the deployment and administration of client feedback surveys and assist in reporting program outcomes and impact.
•    Assist with EYCC client review and quality control.

Your key responsibilities
With a diverse range of responsibilities, your strong process discipline, data skills and keen eye for detail will be key for success in this role.
•    Monitor the Opportunity Marketplace activity and review for accuracy, completeness, and timeliness.
•    Conduct market research for account teams and target clients to identify strategic opportunities for Opportunity Marketplace.
•    Data analysis and research related to EYCC business development and growth strategies.
•    Manage the end-to-end scheduling, room setup, and catering process for EYCC signature group coaching events.
•    Prepare scheduled and recurring report generation and business activity summaries. 
•    Review and process EYCC client user access requests daily.
•    Maintain data integrity across the EYCC system and trackers — auditing, cleansing and reconciling data.
•    Support the Opportunity Marketplace processes, initiatives, efforts, and communications.
•    Support the deployment and management of EYCC client feedback surveys; consolidate results into ROI and impact reporting.
•    Communicate issues, progress and status updates to leadership and stakeholders
•    Maintain integrity, privacy and confidentiality of EYCC data.

Skills and attributes for success
•    Strong attention to detail and a process-driven approach to work
•    Strong project management skills, including the ability to manage competing deadlines
•    Proficiency in Microsoft Excel, including building and maintaining spreadsheets, formulas, pivot tables and reporting
•    Understanding of the basic use of Copilot and AI tools to improve efficiency and quality of work
•    Strong written and verbal communication skills
•    A collaborative team player who contributes to shared goals and supports colleagues
•    Client-service mindset and a commitment to shared success.
•    Ability to navigate, utilize and leverage various internal resources and systems
•    Ability to identify, align and improve operational processes across the business
•    Ability to manage sensitive and confidential information with discretion.
•    Adaptability and agility in a dynamic, evolving business environment.
•    To qualify for this role, you must have
o    3-6 years of related work experience
o    High school diploma or equivalent work experience required 
o    Bachelor's degree preferred.
o    Proficiency in Word/PowerPoint/Excel - working knowledge of MS office.
o    Fluency in English, verbally and written
o    Ideally, you’ll also have
    Experience within talent, coaching, learning, events, finance, recruiting or resource management
    Experience working in professional services
    Flexibility to adapt to changing business situations
    Strong reporting and analytical skills
    Aptitude for learning new technologies extemporaneously