Full-Time

Associate Vault Product Support Engineer

Veeva Systems

Veeva Systems

5,001-10,000 employees

Cloud computing services for pharmaceutical companies.


$45,000 - $70,000

Medical, Dental, Vision, Basic Life Insurance, Flexible PTO, Company Paid Holidays, Retirement Programs, 1% Charitable Giving Program

Junior

Columbus, OH, USA

Required Skills
Communications
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • 1+ years of relevant work experience in a customer service role and/or equivalent education (Ex. Associate's Degree or certification)
  • Ability to quickly learn and communicate technical information
  • Detail-oriented and able to manage multiple tasks and priorities in a timely manner
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills
Responsibilities
  • Maintain high-level customer satisfaction and customer service skills
  • Complete technical administrative software tasks to assist users
  • Develop product expertise across key platform areas within the Veeva Vault software
  • Identify and troubleshoot customer issues associated with Veeva’s applications
  • Build strong and professional relationships with users of Veeva’s applications
  • Document solutions, workarounds, and create knowledge articles in standard Customer Service Portal

Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Company Stage

N/A

Total Funding

$224M

Headquarters

Pleasanton, California

Founded

2007

Growth & Insights
Headcount

6 month growth

4%

1 year growth

22%

2 year growth

39%

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

INACTIVE