Import Operations Specialist
About the job
- High school diploma or GED and two years of related experience.
- Knowledge of Microsoft Office, Outlook, and a warehouse management system.
- Ability to cross-train others.
- Excellent oral and written communication skills.
- Excellent data-entry skills and close attention to detail for typing, filing, sorting, and proofing.
- Must maintain professionalism and flexibility in changing situations.
- Support operations by processing client orders or receipts, preparing order confirmations, communicating with carriers, and handling general account records.
- Communicate professionally, effectively, and promptly with customers by telephone or in writing to provide information and support regarding daily business and inquiries from customers or staff.
- Maintain the integrity of account information stored in internal company systems.
- Provide assigned departmental support functions for the client.
- Use facility information systems to perform client-account tasks, including order entry, inventory inquiries, and receipt processing.
- Accurately complete daily reports and worksheets required by the client and management.
- Ensure accurate order entry and release the same information to staff as needed, and answer customer billing questions.
- Record details of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
- Contact customers to respond to inquiries, provide order-status updates, or notify them of adjustments.
- Track client activities accurately and complete daily spreadsheets.
- Confer with customers by telephone, email, or in person to provide information about products and services, shipping and receiving, take orders, or obtain details.
- Perform monthly billing tasks, including closing and entering charge codes for orders, receivers, and work orders.
- Prepare work orders, bills of lading, shipping orders, commercial invoices, master bills of lading, packing lists, and barcode labels to route materials.
- Communicate effectively with associates, supervisors, managers, and senior management.
- Perform other duties as assigned.
- Experience in a distribution or fulfillment environment is preferred.
About the company
Custom Goods Logistics is a full-service logistics provider focused on warehousing, transportation, and custom examination sites, supported by a nationwide network of 34+ warehouses. It moves goods by coordinating storage, transit, and inspection or customization for each shipment, using data-driven decisions and a personal touch to guide every step. What sets it apart is its combination of a large national footprint, long-standing relationships, and decades of experience, all aimed at delivering tailored, reliable logistics solutions. Its goal is to be the benchmark provider of customized supply chain solutions and a trusted strategic partner that delivers excellent customer service.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Carson, California
Founded
1962
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Simplify's Take
What believers are saying
- Custom Goods opened South Bay in November 2025, adding 221,050 square feet near Long Beach.
- It ranked #31 on Transport Topics' 2025 dry warehousing list and #46 in 2026.
- Los Angeles and Houston expansions position Custom Goods for port-driven import and agriculture cargo growth.
What critics are saying
- Custom Goods sold to Angeles in 2023, signaling PE pressure for exits by 2027.
- As of September 2025, Rob Walpole left for Ascent Global Logistics, creating leadership instability.
- Forty-sixth on dry warehousing is good, but Amazon and GXO dominate scale-sensitive contracts.
What makes Custom Goods unique
- Custom Goods combines 25-plus facilities with customs bonded and FTZ capabilities nationwide.
- Its asset-light 3PL model spans warehousing, transportation, packaging, kitting, and centralized examination services.
- Rob Walpole joined in October 2024, bringing DB Schenker, DP World, and Delta Cargo experience.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Wellness Program
- Life Insurance
- Short Term Disability
- Long Term Disability
- Paid Vacation