Federal Knowledge Lead

We are looking for an experienced solution consultant to help design, configure, activate and support the education, knowledge sharing, and product release communications for our internal solution consultants that support the Oracle Health Millennium solutions across Federal agencies including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service. The Federal Consulting team is a group of hard-working, knowledgeable, passionate members who want to shape the electronic health records systems for active-duty service men and women, their beneficiaries, our Nation’s Veteran’s, American Indians, and Alaska Natives.

A Sr. Knowledge Leader is an experienced solution consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to multiple solutions and the consultants that are supporting the program. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. As a member of the Consulting organization, you are responsible for ensuring that quality solution learning content is delivered in a timely manner, at budget, and to our customer's satisfaction. This involves working closely with the Learning Instructors to understand and manage the customer's expectations.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $71,200 to $166,100 per annum. May be eligible for bonus and equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Responsibilities

The Senior Knowledge Leader will be expected to:

• Provide domain, implementation approach, and workflow design expertise

• Author and develop associate-facing content leveraging technical and methodology documentation

• Educate associates to appropriately leverage methodology and standard recommendations

• Consult with cross-functional internal stakeholders to identify priorities for standard content enhancements, process improvements, methodology updates, and resulting client impacts

• May be asked to monitor and/or manage issues logged via problem management process

• Execute process improvement strategies

Basic Qualifications:

• 5-7  years of overall experience in relevant functional or technical roles including knowledge and experience with the Oracle Health EHR Millennium product(s). Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. 

• Ability to communicate effectively and build rapport with team members and other internal stakeholders. 

• At least 2 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience 

• Knowledge and experience with building and configuration of EHR product which is leveraged in training, content creation and support of client and team

• Experience in Behavioral Health, Women's Health, Radiology, and/or Perioperative is strongly preferred

• Experience in relevant functional and technical roles including knowledge and experience with the Oracle Health EHR Millennium product(s) is required to be considered for this role

Expectations:

• Willing to work additional or irregular hours as needed and allowed by local regulations

• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

• Perform other responsibilities as assigned