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Deutsche Bahn

National railway operator for passenger, logistics

Kundenbetreuer im Nahverkehr

Customer Experience & SupportPosted on Nov 13
Full-timeBremen, GermanyNo salary listed

About the Job

Responsibilities

  • Advise and assist customers competently on platforms and aboard trains.
  • Provide timetable and fare information and inform customers about connecting services, operational changes, and irregularities in a friendly and solution-oriented manner.
  • Check and sell tickets.
  • Help ensure a safe, clean, and pleasant travel environment through a visible presence and attentive actions aboard the train.
  • Contribute to a positive customer travel experience through excellent service and customer focus.
  • Work closely with train drivers, service employees, and other colleagues to ensure smooth operations.

About the Company

Deutsche Bahn

National railway operator for passenger, logistics

Deutsche Bahn runs Germany’s rail transport network, including passenger services (DB Bahn), freight and logistics (DB Schenker), and rail infrastructure (DB Netze). Its products work by coordinating trains for people, cargo shipments, and access to tracks and stations, with digitalization and infrastructure renewal under the Strong Rail program to improve reliability. It stands apart from competitors through government ownership, a large multi-division system, and a long history of European integration focused on moving more traffic from road to rail. Its goal is to provide dependable rail-based mobility and logistics while modernizing the network to support sustainable transport across Europe.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Berlin, Germany
Founded
1994

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