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Full-Time

Support Specialist

Remote, Ab, Canada

Confirmed live in the last 24 hours

FreshBooks

FreshBooks

501-1,000 employees

Cloud-based accounting software for self-employed

Consulting
Industrial & Manufacturing
Enterprise Software
Fintech
Financial Services

Entry

Remote in Canada

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Problem Solving skills
  • Excellent Communication
  • Empathy
  • Endurance & Resilience
  • Internet Expertise
  • Love for Learning
  • Quiet work environment
  • Stable Internet service provider
  • Router with wired connection
  • Minimum download speed of 12 MB
  • Minimum upload speed of 10 MB
  • Able to sit for extended periods
  • Phone support experience
Responsibilities
  • Help customers find solutions
  • Provide exceptional customer service through various channels
  • Empathize with small business owners
  • Communicate complex messages effectively
  • Stay up to date with product changes
  • Identify bugs and enhancements through customer feedback
  • Collaborate with integration partners
  • Maintain support best practices
  • Meet performance metrics
  • Understand accounting principles

FreshBooks offers cloud-based accounting software tailored for self-employed professionals and their teams, featuring invoicing, payments, expenses tracking, time tracking, project management, and reporting tools. The platform integrates with over 100 partners and provides iOS and Android apps for on-the-go access.

Company Stage

Series E

Total Funding

$379.8M

Headquarters

Toronto, Canada

Founded

2003

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-10%

2 year growth

-12%