Lead EVS Attendant

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Back stock supplies and secure supplies when they arrive.
• Support and assist the attendants in the completion of daily tasks within the department.
• Responsible for managing work assignments provided by the Assistant Shift Manager.
• Provide direction to ensure the completion of daily/weekly/monthly tasks.
• Attendant is responsible for assisting in body fluid clean-up property wide.
• Complete all assignment sheets during the scheduled shift.
• Ensure the shift report is accurately filled out and submitted before leaving for the day.
• Maintain open and consistent communication with EVS Management.
• Get necessary cleaning supplies for departments, fellow employees, and guests as requested.
• Immediately respond to calls for housekeeping problems; broken glass, spills, toilet backups, etc.
• Perform miscellaneous cleaning tasks as needed; clean vents, high dust, wipe walls, etc.
• Positively respond to all guest concerns and issues to promote a return visit.
• Provide positive communication and use Marquee Service with every patron and team member.
• Effectively respond to Manager’s or Assistant Shift Manager’s requests in all areas of guest interaction and
• customer concerns.
• Perform job duties in a safe manner; report any potential safety hazards to management staff.
• Respond to and handle any calls or problems concerning housekeeping issues.
• Tour the property to check for cleanliness and ensure carpets are properly shampooed, vacuumed, and tile floors stripped and waxed and communicate to the Supervisor any discrepancies.
• Provide verbal and/or written communication to the Assistant Shift Manager and/or Manager on any EVS problems encountered during the day.
• Ensure that necessary cleaning supplies are available and stored immediately.
• Assist other EVS personnel with cleaning tasks as needed and assist the Assistant Shift Manager with retraining as needed.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity or guest service.
• Adhere to all Corporate and local policies, procedures, gaming laws and regulations.
• Other duties, as assigned.

BRING US YOUR BEST.

• Must be 21 years of age or older

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

• Must have an outgoing, energetic and enthusiastic attitude.
• Must enjoy hosting others.
• Ability to learn budget and P&L statements.
• Good oral and written communication skills.
• Proven time management and critical thinking skills required.
• Must possess excellent interpersonal skills.
• Ability to stand and walk, and mobility to move easily around cashiering and bank areas as well as entire property for entire shift.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing secondhand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
• Must have excellent verbal and written communication skills.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$16 an Hour