Full-Time

Field Service AI Senior Solution Architect

Posted on 1/3/2025

Salesforce

Salesforce

10,001+ employees

Cloud-based Customer Relationship Management solutions

Consulting
Enterprise Software

Compensation Overview

$147.8k - $223.7kAnnually

+ Incentive Compensation + Equity

Senior

Company Historically Provides H1B Sponsorship

Remote in USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Data Analysis

You match the following Salesforce's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor's degree or equivalent experience relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
  • Certification in Salesforce Admin, and Service Cloud
  • Experience in designing and implementing Salesforce solutions using Flows
  • 3 or more years of experience in customer facing, leading roles in global organizations
  • 3 or more years of experience in business analysis roles such as requirements and processes analysis.
  • 3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.
  • Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
  • Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities.
Responsibilities
  • Collaborate with and guide the customer and implementation teams to conceptualize, design and effectively implement AI solutions for field service scenarios
  • Act as a liaison between business customers and technical teams, translating business requirements into technical specifications
  • Define customers’ important metrics (Key Performance Indicators) collaborating with operational managers while leading business workshops
  • Design and implement simulation experiments and find best fitting optimization techniques to stay in sync with customers’ defined important metrics
  • Apply advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
  • Analyze customers’ data using dedicated tools to identify and address operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
  • Support communications to all key customers regarding milestone dates and/or project risk & issue resolution
  • Support user acceptance testing and manage end to end issue resolution cycle
  • Lead critically important innovation, enhancing the practice’s expertise through the development of knowledge base and methodologies.
Desired Qualifications
  • Experience in the Field service industry will be regarded a significant advantage
  • Experience with Generative AI based tools
  • Certification in Salesforce Field Service and AI
  • Familiarity with the service industry, scheduling, or logistics
  • Willingness to travel, as the job requires (estimated at 20-30%)

Salesforce provides cloud-based software solutions focused on Customer Relationship Management (CRM). Its main product, Customer 360, includes a variety of applications that help businesses manage and personalize their interactions with customers across marketing, sales, service, commerce, and IT operations. This system allows companies to create a seamless experience for customers throughout their journey. Unlike many competitors, Salesforce offers a subscription-based model that eliminates the need for costly hardware and software installations, making it accessible for businesses of all sizes. The company aims to deliver tailored solutions that cater to the specific needs of different industries, ensuring that clients can effectively enhance their customer relationships and drive growth.

Company Stage

IPO

Total Funding

$62.7M

Headquarters

San Francisco, California

Founded

1999

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Salesforce's AI integration enhances customer service capabilities, boosting CRM effectiveness.
  • Recognition as a Leader in IDC MarketScapes strengthens Salesforce's position in B2B and B2C markets.
  • Unique AI strategies position Salesforce distinctively in the retail AI market.

What critics are saying

  • Increased competition from Microsoft may impact Salesforce's market share.
  • Declining consumer trust in AI could affect Salesforce's AI-driven initiatives.
  • Diverging AI strategies may lead to client confusion or dissatisfaction.

What makes Salesforce unique

  • Salesforce's Customer 360 offers a comprehensive suite of CRM applications.
  • The company provides tailored solutions for various industries, enhancing customer relationships.
  • Salesforce's subscription model ensures continuous innovation and steady revenue streams.

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Benefits

Health Insurance

Life Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Parental Leave

Wellness Program

INACTIVE