Manager, Credit & Collections

Overview

PITT OHIO is a family-owned transportation company with a long-standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Manager, Credit & Collections at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity.

What PITT OHIO Offers

• Competitive pay
• Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
• Paid time off and holidays
• A respectful, people first work environment
• Well-maintained equipment & modern facilities

If you’re looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you.

Purpose

The Manager of Credit & Collections leads the company's commercial credit and collections functions, directing teams responsible for credit risk, customer onboarding, past-due collections, dispute resolution, and recovery. The role accelerates collections, minimizes bad-debt exposure, and supports profitable growth while maintaining strong customer relationships.

Responsibilities

• Credit Management
  • Lead credit review and approval processes for new and existing customers, including shippers and third-party logistics providers (3PLs).
  • Evaluate customer financial strength using credit reports, industry data, payment history, and other risk indicators.
  • Establish and maintain credit approvals, payment terms, and account restrictions based on risk assessments; review contract credit provisions as needed.
  • Monitor delinquency, credit exposure, and signs of financial distress (bankruptcies, liens, legal notices); mitigate bad-debt and fraud risk.
  • Maintain credit policies, procedures, documentation standards, and internal controls.
• Collections Management
  • Lead and develop the team responsible for collecting past-due freight and logistics invoices.
  • Establish collection strategies and priorities to reduce delinquency, improve cash flow, and minimize bad debt; monitor aging reports and collection performance.
  • Manage or direct collection efforts for high-risk, strategic, and complex accounts, and resolve escalated matters involving large balances, disputed invoices, bankruptcies, and distressed customers.
  • Partner with Sales, Billing, Pricing, Operations, and Customer Service to resolve invoice disputes that delay payment.
  • Oversee placement of delinquent accounts with outside agencies or attorneys and coordinate legal collection activity, including demand letters, litigation referrals, bankruptcy and preference claims, and settlements.
  • Ensure collection activities comply with applicable laws, contractual requirements, and company policies.
• Leadership & Team Development
  • Hire, coach, develop, and evaluate Credit and Collections personnel; set performance goals, service expectations, and accountability measures.
  • Develop staff capabilities in commercial credit analysis, collection techniques, negotiation, dispute resolution, and bankruptcy administration.
  • Manage workload, staffing, cross-training, and process-improvement priorities; promote a culture of customer service, accountability, continuous improvement, and teamwork.
• Reporting & Analytics
  • Monitor key performance indicators, including Days Beyond Terms (DBT), Open Beyond Terms (OBT), aging trends, Collection Effectiveness Index (CEI), bad-debt expense, recovery rates, and credit exposure.
  • Prepare and present reports to senior leadership regarding credit risk, collection performance, delinquency trends, cash-flow impact, and bad-debt exposure.
  • Partner with Business Analysts and Process Improvement Specialists to implement company-approved tools, including AI-enabled solutions and automation, that streamline credit and collections processes and reporting. Lead team adoption while safeguarding confidential financial and customer information.

Other Duties

• Perform other duties and special projects as assigned.
• Provide backup support for critical Credit and Collections functions when needed.

Qualifications

• Education
  • Bachelor's degree in Finance, Accounting, Business Administration, Transportation Management, or a related field preferred. Equivalent relevant experience may be considered.
• Experience
  • Five to ten years of progressive experience in commercial credit, collections, risk management, or related financial operations.
  • Three or more years of leadership experience managing Credit or Collections teams; transportation industry experience preferred.
  • Experience with commercial credit analysis, collections strategy, and high-volume collection operations; experience with outside agencies, bankruptcy matters, and legal counsel preferred.
• Knowledge, Skills & Abilities
  • Strong knowledge of commercial credit practices, risk assessment, financial statement analysis, collection practices, bankruptcy processes, and legal recovery procedures.
  • Knowledge of freight billing, transportation pricing, accessorial charges, claims, and deductions, and experience evaluating the creditworthiness of shippers, brokers, and 3PLs, preferred.
  • Strong leadership, coaching, negotiation, analytical, organizational, and communication skills, with the ability to make timely, well-supported decisions in a fast-paced environment.
  • Advanced proficiency with Microsoft Excel; experience with transportation management, credit reporting, collections, and customer account systems preferred.
  • Ability to handle confidential financial and customer information with discretion.

Working Conditions/Physical Requirements

• Fast-paced, indoor office environment with primarily sedentary computer and telephone work and regular interaction across departments and with customers.
• Primarily sedentary work. Sedentary work involves sitting most of the time. May be occasionally required to exert up to 15 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Walking and standing are only required occasionally.
• The general office environment is generally favorable. Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc. Environment includes co-workers talking on the phone within close proximity.
• Subject to inside environmental conditions and protected for weather conditions and extreme temperature change.
• Visual Acuity including regular use of items including a computer screen or monitor.
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.
• Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others.

PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data or other legally protected status.

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