Customer Success Executive
About the job
- Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments.
- Ability to analyze data and apply insights to customer success strategies.
- Experience with customer relationship management tools such as Planhat, or similar.
- Knowledge of AI implementation and experience with technical troubleshooting is a plus.
- Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders.
- Proactive and customer-centric mindset with a strong drive for client success.
- Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments.
- A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.
- Manage ongoing relationships with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions.
- Conduct Monthly Business Reviews to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement.
- Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of the AI solutions.
- Monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention.
- Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of the tools.
- Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.
- Work with Customer Support, Product, and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements.
- Maintain accurate records of customer interactions and progress using Planhat and other customer relationship management tools.
- Knowledge of AI implementation and experience with technical troubleshooting.
About the company
Darwin AI provides AI-powered agents for businesses in Latin America, focusing on automating customer interactions. It trains and implements these agents in under a week, allowing SMBs to delegate up to 50% of their customer conversations. How it works: the agents handle common customer queries and routine tasks across sales and support, operating autonomously or with human-in-the-loop as needed, and are deployed quickly into existing channels and processes. How it differs from competitors: its explicit focus on Latin American SMBs, fast deployment timeline, and the ability to cut costs by automating a large share of conversations, making it practical for smaller firms with limited resources. Its goal is to help SMBs reduce costs and boost efficiency in customer service and sales by using AI agents to handle a significant portion of interactions.
Company Size
51-200
Company Stage
Seed
Total Funding
$6.6M
Headquarters
San Francisco, California
Founded
2023
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Simplify's Take
What believers are saying
- Insight Partners led Darwin's $15 million Series A on October 23, 2025.
- June 10, 2026 platform expansion added shadow-account enforcement and file-upload controls.
- Carahsoft, NASPO, TIPS, and OMNIA contracts widen access to state and local buyers.
What critics are saying
- The company pivoted from Latin America SMBs to U.S. government, risking brand confusion and churn.
- Government sales cycles through Carahsoft and state contracts stretch beyond 12 months, delaying revenue.
- Competing against Microsoft, Google, and ServiceNow for shadow-AI governance crushes pricing power.
What makes Darwin AI unique
- June 2026, Darwin shipped multi-tenant governance for statewide, multi-agency AI control.
- Darwin Govern and LaunchPad combine compliance guardrails with agentic workflow automation.
- Carahsoft distribution on April 20, 2026 gives Darwin immediate public-sector sales reach.
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Benefits
Hybrid Work Options
Paid Vacation
Paid Holidays
Growth & Insights and Company News
6 month growth
3%1 year growth
3%2 year growth
4%Darwin AI raises $15 million Series A led by Insight Partners to help governments build AI solutions responsibly and at scale. Darwin AI, a leader in enabling governments to harness artificial intelligence safely and at scale, announced a $15 million Series A funding round led by global software investor Insight Partners, with participation from existing investors UpWest and Resolute Ventures. As part of the investment, Brenda Harvey, former General Manager of IBM Public Sector and Federal and current Board Member at Nissan Motor Corporation, will join Darwin's Board of Directors. As governments race to adopt AI, they face increasing pressure to balance innovation with accountability, transparency, and compliance. Darwin addresses this balance by providing the foundation for responsible AI adoption, starting with Darwin Govern - a centralized system of AI guardrails that enables agencies to establish policy, enforce records management, oversee data governance, and maintain compliance across their AI environment. Once that groundwork is in place, agencies leverage LaunchPad, Darwin's platform for creating and managing mission-specific agentic workflows for HR, procurement, permitting, and other repetitive operational processes. The Series A funding will enable Darwin to accelerate development of Darwin Govern and LaunchPad, expand deployment support, and grow its policy, training, and implementation teams to serve increasing demand from U.S. agencies, including in Texas, Ohio, California, Illinois, and Washington. The raise builds on Darwin's recognition in the Center for Public Sector AI's inaugural AI 50 Awards, highlighting the company's leadership in building responsible and scalable AI infrastructure for government.
Darwin AI raises $15M in Series A funding. Darwin AI, a Tel Aviv, Israel-based leader in enabling governments to harness artificial intelligence safely and at scale, raised $15m in Series A funding. The round was led by Insight Partners, with participation from existing investors UpWest and Resolute Ventures. As part of the investment, Brenda Harvey, former General Manager of IBM Public Sector and Federal and current Board Member at Nissan Motor Corporation, will join Darwin's Board of Directors. The company intends to use the funds to accelerate development of Darwin Govern and LaunchPad, expand deployment support, and grow its policy, training, and implementation teams to serve increasing demand from U.S. agencies, including in Texas, Ohio, California, Illinois, and Washington. Led by Noam Maital, Co-founder and CEO, Darwin is a public sector AI governance company which works with public sector agencies to build the foundation for safe and scalable AI. Its solutions are: * Darwin Govern, a centralized system of AI guardrails that enables agencies to establish policy, enforce records management, oversee data governance, and maintain compliance across their AI environment; and * Darwin LaunchPad, a platform for creating and managing mission-specific agentic workflows for HR, procurement, permitting, and other repetitive operational processes.
Darwin AI, a Sao Paulo, Brazil-based provider of AI workers across sales, customer, support, and post-sales processes, closed $4.5M in additional seed funding
Darwin AI, an Argentine startup founded by Lautaro Schiaffino and Ezequiel Sculli in 2023, has raised $4.5 million in a funding round led by Base10 Partners, bringing total funds to $7 million. The company focuses on AI-driven "virtual workers" for medium-sized businesses, enhancing customer interactions via platforms like WhatsApp. With operations in over 20 Latin American countries, Darwin AI aims to expand further and improve its AI solutions for sales and customer service.
Darwin AI, a startup focused on developing artificial intelligence workers for customer service, has just announced the receipt of a US$4.5 million investment, approximately R$25 million, in a seed round led by Base10 Partners.