ICHC Operations Specialist

Not a remote or hybrid position. This role requires 100% onsite work in Cordova, Alaska.

Who We Are

• The Native Village of Eyak (NVE) is a federally recognized Tribal government based in Cordova, Alaska—a remote, roadless community nestled between the eastern Chugach Mountains and the waters of Prince William Sound.
• Our ancestral homelands have long served as a traditional gathering place for the Eyak, Aleut, Tlingit, and Athabascan peoples and span more than 55 million acres of land and sea, encompassing the Copper River Delta and the Northern Gulf of Alaska. This territory reflects the deep, enduring connection our people have to the land and waters that have sustained us for generations.
• NVE is governed by a seven-member elected Council, which upholds our Constitution and Bylaws. The Council provides strategic leadership and direction to the Administrative Executive Director and Health Executive Director to implement projects and programs in alignment with a strategic plan.
• The Ilanka Community Health Center is a primary care outpatient clinic serving the Cordova community. As both an Indian Health Service facility and a Community Health Center, Ilanka offers affordable, high-quality care through contract health services and sliding fee scales. In addition to medical services, Ilanka also provides behavioral health support.
• Mission: Dedicated to exercising our sovereignty to enhance the well-being of our people, culture, and homelands.
• Vision: To cultivate a resilient and thriving community where our people are healthy and empowered, our culture is alive, and we honor our lands and waters. Through our relationships, education, healing, and leadership, we uphold our sovereignty and empower current and future generations to sustain our way of life.
• Core Values: Humility, Accountability, Integrity, Kinship, Respect
• Traditional Values: God, Loyalty, Humor, Cooperation, Teaching, Cultural Pride, Sharing, Discipline, Language, Respect

Essential Notices

• Most positions require or strongly prefer on-site work in Cordova to ensure the highest quality of services for our Tribal Members. Remote work may be considered on a case-by-case basis, depending on the nature of the role, and may require regular travel to Cordova.
  
  
• NVE is an e-Verify employer and encourages all qualified applicants to apply.
  
  
• In accordance with P.L. 93-638, preference in hiring practices are given to Alaska Native, American Indian, and Native American applicants.
  
  
• We are committed to equity, access, and inclusion in our hiring process. If you need assistance applying, please contact our HR team at [email protected]

About This Role

POSITION SUMMARY

Serves as a key operational resource to the Operations Director by coordinating regulatory, credentialing, compliance, reporting, training, and administrative initiatives critical to organizational operations and regulatory readiness. Position requires the exercise of independent judgment in recognizing potential operational and compliance concerns, prioritizing competing responsibilities, and coordinating appropriate solutions. While not typically working with external customers or patients, this position is responsible for providing excellent internal customer service.

ESSENTIAL DUTIES

• Coordinates and oversees assigned operational functions in support of the delivery of effective and compliant healthcare services, working in partnership with the Operations Director to ensure alignment with organizational goals, regulatory requirements, and best practices.
• Supports organizational compliance monitoring activities, maintaining systems and processes that support adherence to federal, state, tribal and regulatory requirements while identifying and mitigating compliance risks.
• Manages the provider credentialing and privileging process, including preparation of Health Board submissions ensuring compliance with Health Board requirements, FTCA regulations, and adherence to FTCA requirements and applicable credentialing guidelines to maintain uninterrupted provider participation and reimbursement eligibility. 
• Coordinates workforce training activities, ensuring compliance with regulatory, accreditation, and organizational requirements while supporting employee development and organizational readiness.
• Manages provider and staff Continuing Education tracking, reporting, and reimbursement activities.
• Administers contract lifecycle management, including database maintenance, renewal tracking, and stakeholder notifications.
• Manages clinic asset tracking processes, maintaining required documentation necessary to meet federal inventory control requirements.
• Responsible for the development and production of comprehensive operational reporting for ICHC leadership, providing actionable data and insights to support organizational goals and performance management
• Follows all policies and procedures and participates in risk management and quality assurance - quality improvement processes.
• Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA) and HITECH.

ESSENTIAL DUTIES OF ALL STAFF

• Work safely in accordance with OSHA regulations and company safety policies.
• Immediately report unsafe conditions, hazards, or injuries to HR or the designated safety contact.
• Attend all mandatory special events, meetings, and trainings.
• Assist with special events, meetings, and trainings as necessary.
• Maintain confidentiality at all times.
• Maintain awareness and sensitivity to various cultures.
• Embody Tribal values throughout all work.
• Perform other duties as assigned.

ESSENTIAL SUPERVISORY DUTIES  

This position does not currently include direct supervisory responsibilities but may assume supervisory duties based on organizational growth, operational needs, and role development.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

KNOWLEDGE

• Basic office procedures and administrative practices.
• Standard office software (e.g., Microsoft Office, email, scheduling tools).
• Recordkeeping and document management practices.
• Workplace safety and confidentiality standards.
• Organizational policies and procedures relevant to the role.

SKILLS

• Effective verbal and written communication.
• Time management and task prioritization.
• Scheduling and calendar management.
• Customer service and professional interpersonal interactions.
• Problem-solving and basic decision-making.

ABILITIES

• Work collaboratively with colleagues, supervisors, and external contacts.
• Maintain confidentiality and handle sensitive information appropriately.
• Adapt to changing priorities and multi-task effectively.
• Pay attention to detail and maintain accuracy in work.
• Learn new procedures, software, and systems as needed.

COMPUTER SKILLS

• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Skilled in email, calendar, and scheduling tools.
• Comfortable with online collaboration platforms (e.g., Teams, Sharepoint, Zoom).
• Able to enter, manage, and retrieve data from databases.
• Quick to learn and adapt to new software or technology.

EDUCATION AND EXPERIENCE

This section outlines the education, training, and experience required for a candidate to be successful in this role, as well as any preferred qualifications that make a candidate stronger. The listed preferred qualifications are helpful to be more successful in the role but not mandatory.

EDUCATION
Preferred: Associate degree or higher in a field that provides administrative, business, operational, or healthcare management knowledge.

WORK EXPERIENCE
Required: Three (3) years of experience working in an office setting with responsibilities related to administration, operations, compliance, healthcare, or other transferable business functions.

CERTIFICATES / CERTIFICATIONS / LICENSES
Preferred:

• BLS or CPR Pro Certification
• Possession of a valid driver’s license and ability to maintain an insurable driving record in accordance withthe company’s auto insurance policy requirements.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, the following will be required of employees:

Primarily Indoors

• Ability to remain in a stationary position for extended periods of time.
• Ability to operate a computer, telephone, and standard office equipment.
• Ability to move about the office to access files, equipment, and attend meetings.
• Ability to communicate effectively in person, over the phone, and through written correspondence.
• Ability to review and produce documents and data on a computer screen and in print.
• Occasional ability to lift and/or move up to 15 pounds (e.g., office supplies, files).
• Ability to adjust focus and maintain attention in an office setting with moderate noise.
• Usual tasks do not involve exposure to blood, body fluid, or tissues but job has potential for mucous membrane or skin contact exposure to blood, fluids, or tissue. Use of personal protective equipment (PPE), when appropriate, is required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this position, employees may be exposed to the following conditions:

Primarily Indoors

• Indoor, climate-controlled office environment
• Shared workspace in close proximity to other desks and colleagues
• Moderate noise level (conversation, office equipment, phones)
• Frequent use of computers, monitors, and other office equipment
• Fluorescent or LED overhead lighting
• Extended periods of sitting at a workstation
• Occasional walking within the office and to shared resources (printer, break room, meeting rooms)
• Possible exposure to paper dust, toner, and cleaning products used in the office

Other Requirements: Required to submit to a background check and follow the NVE Tribe’s drug policies.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

The Native Village of Eyak has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Native Village of Eyak reserves the right to change this job description and/or assign tasks for the employee to perform, as the Native Village of Eyak may deem appropriate. Your signature below signifies that you understand the duties, expectations, and contents of this job description.