Full-Time
Key Account Manager
cargo-partner
1,001-5,000 employees
Global freight forwarding & info-logistics provider
No salary listed
Chennai, Tamil Nadu, India
In Person
 Sales & Account Management (1) |
|---|
- Managing one or more identified customer accounts and serving as the single point of contact for the customer within the organization
- Delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers
- Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery
- Having a clear standard operating procedure drawn up for each service and having the same signed by both the product heads and the customer
- Disseminating the SOP and KPI’s across the product teams and training the teams on the same
- Driving the individual customer service executives to ensure that service delivery aligns with agreed KPI’s
- Identifying opportunities for expanding services and organizing meetings with individual product heads to manage the process up to closure including the commercial agreement
- Serving as the escalation point for service issues not properly handled within the product teams or operations
- Renewal of contracts and commercial terms at regular intervals
- Ensuring that SOP and KPI’s are circulated to the concerned people within the company network as required
- Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of performance and deviation reasons
- Scheduling monthly and quarterly reviews and timely execution of all agreed actions with the customer
- Responsible for total customer satisfaction and resolution of all issues with the customer
- Escalating open issues beyond agreed timelines within the company or customer organization until resolution
- Manage one or more identified customer accounts and act as the single point of contact for the customer within the company
- Deliver budgeted revenues and gross margins through deep selling and cross selling of products and services to customers
- Agree on the scope of services and KPI’s for measuring service delivery quality
- Prepare and obtain sign-off on a clear SOP for each service from product heads and customer
- Disseminate SOP and KPI’s across product teams and train teams accordingly
- Drive customer service executives to ensure service delivery meets agreed KPI’s
- Identify opportunities to expand services and organize meetings with product heads through closure including commercial agreement
- Serve as escalation point for service issues not properly handled by customer service or operations within product
- Renew contracts and commercial terms at regular intervals
- Circulate SOP and KPI’s to concerned people within the company network as required
- Provide regular KPI reporting across product lines with analysis of performance and deviations to the customer at agreed intervals
- Schedule monthly and quarterly reviews and ensure timely execution of all agreed actions with the customer
- Ensure total customer satisfaction and resolution of all issues with the customer
- Escalate open issues beyond agreed timelines within the company or customer organization until resolution
- Graduate, Postgraduate/Master of Business Administration preferable
- Behavioral skills: Customer Service Orientation; Achievement Orientation; Drive Initiative; Energy and Teamwork; Flexibility and Resilience; Process Orientation; Negotiation and Selling skills
Cargo-Partner provides air, sea, road, and rail freight, warehousing, customs clearance, and contract logistics. It uses the SPOT Visibility & Collaboration Platform to collect transport data and analytics, giving real-time supply-chain visibility and optimization. The company differentiates itself with a strong focus on information technology, a multimodal network across Europe and beyond, and ongoing regional expansion, now as part of Nippon Express. Its goal is to offer end-to-end, data-driven logistics for industries like automotive, high tech, pharmaceuticals, and retail.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Fischamend, Austria
Founded
1983
Simplify's Take
What believers are saying
- Nippon Express acquisition integrates CEE with Asia in 2024.
- Poland warehouse expands to 14,400 sqm at MLP Pruszków II.
- E-truck tests launch in Austria and Slovakia for sustainability.
What critics are saying
- NX centralized management causes talent exodus in 12 months.
- SPOT platform displaced by NX systems in 18 months.
- Automotive revenue drops from EV nearshoring in 24 months.
What makes cargo-partner unique
- SPOT Platform enables full supply chain visibility since 2000.
- Strong CEE network expanded post-1993 Iron Curtain fall.
- Info-logistics optimizes multimodal transport for automotive clients.
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Benefits
Health Insurance
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Stock Options
Company Equity
Professional Development Budget
Conference Attendance Budget
Tuition Reimbursement
Training Programs
Mentorship Program
Performance Bonus
Employee Discounts
Team Social Events
Company News
Logistics services provider Cargo-Partner has extended its lease at MLP Pruszków II and increased the size of its area to 14,400 sqm.
Nippon Express Holdings company Cargo-partner has been awarded an EcoVadis Silver Medal, putting the Austrian-based company among the top 8% of all businesses assessed under the awards.
International logistics provider Cargo-partner, part of the Nippon Express Group, has launched an e-truck testing programme for first- and last-mile transport, starting in Austria and Slovakia.
cargo-partner Acquisition is complete after all shares bought by Nippon Express, the new parent company, after deal