We’re Hiring for a Technical Support Representative! 

The Role: Provide quality application and technical support to Xylem Analytics customers while striving to add customer value by meeting established customer service metrics.

Core Responsibilities:

• Provide consistent Technical Support to customers regarding water quality, process monitoring and/or telemetry instrumentation via phone calls, emails, and online chats.

• Document customer interactions and manage follow up responsibilities.

• Maintain customer databases (Oracle and SalesForce.com).

• Develop technical sales and application information. (Manuals, Guides, Videos, Webinars, etc.)

• Develop and/or review internal and external facing technical documentation.

• Recommend product solution based on customer’s application needs.

• Provide competitive selling information to customers

• Manage key customer relationships.

• Attend trade shows, conferences, visit customers, and perform training seminars as needed.

• Share product quality, marketing and market intelligence information with appropriate internal team members.

• Provide testing and feedback for QA/QC and R&D projects.

• Participation in Xylem Watermark volunteer activities

Required Qualifications

• Degree in natural resources, environmental, physical sciences or electronics engineering.
• At least 2 to 3 years of technical experience in a field such as a water testing role or working with analytical instrumentation
• Prior customer service experience
• Ability to work independently and maintain cohesiveness with the tech support team.
• Time and workload management with deadline awareness.
• Excellent communication and customer service skills
• Customer service oriented with ability to resolve complex customer conflicts/problems.
• Strong awareness to “follow-up” requirements.
• Working knowledge of PCs and PC software. (Oracle, Salesforce, MS Office, Shoretel)
• Competent with various media options.
• Knowledge of analytical water testing instrumentation and applications.
• Ability to analyze/interpret water quality data.
• Situation Analysis and decision making skills.
• Strong organizational skills with ability to multi-task.
• Develop and maintain professional relationships with colleagues throughout the organization.
• Technical proficiency, both mechanical and electrical.
• Maintain a focus on safety following all environmental health and safety guidelines. 

Preferred Qualifications:

• Typing rate of 40-45 words per minute preferred.

Additional Information:

• Physical demands of lifting up to 20 pounds from floor to waist or floor to shoulder level on an occasional basis.

• Travel up to 10% required.

At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees’ well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation