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University of Arkansas

Public research university in Arkansas

Director of Financial Aid

Business OperationsConfirmed live in the last 24 hours
Full-timeBatesville, AR, USA$56k - $61kIn-person

About the Job

Requirements

  • A bachelor's degree from an accredited college or university.
  • At least three years of experience in a collegiate financial aid office or functional equivalent.
  • Supervisory experience with demonstrated leadership ability and management skills.
  • Commitment to the mission of a comprehensive two-year college and understanding of the components of a student services operation.
  • Knowledge of higher education administration, particularly community college operations and financial aid delivery.
  • Knowledge of federal, state, and local higher education policies and regulations, including FERPA, ADA/Section 504, and Title IV.
  • Knowledge of budget development and fiscal management.
  • Knowledge of strategies supporting student access and success.
  • Knowledge of institutional research, data analysis, and performance metrics for planning and evaluation.
  • Knowledge of current technologies supporting academic operations.
  • Skills in budget preparation, resource allocation, and financial oversight.
  • Skills in conflict resolution, negotiation, and consensus building.
  • Strong oral, written, and interpersonal communication skills with diverse audiences.
  • Ability to manage multiple departments, initiatives, and complex projects simultaneously.
  • Ability to build and maintain relationships with faculty, staff, students, and community partners.
  • Ability to adapt to changing enrollment trends, workforce needs, and policy environments.
  • Proof of legal authority to work in the United States by the first day of employment.

Responsibilities

  • Provide overall leadership to the Office of Financial Aid and ensure regulatory compliance and thorough administration of federal, state, and institutional student aid funds.
  • Develop policy, manage department staff, oversee budgeting and reporting, and optimize student access to funding.
  • Advance the Caring Campus culture by following the campus name badge policy, treating visitors as guests, reviewing institutional communications, participating in campus events, and supporting a collaborative workplace.
  • Direct daily operations and oversee delivery of financial assistance programs in compliance with federal, state, and institutional regulations.
  • Maintain current knowledge of financial aid regulations and develop or modify procedures accordingly.
  • Incorporate innovative trends into financial aid, scholarships, and the Federal Work-Study program.
  • Develop and maintain Financial Aid Department policies and procedures and set goals supporting efficient service delivery.
  • Lead and manage Financial Aid staff, promote collaboration within the office and across UACCB departments, foster high ethical standards and customer service, and promote professional development.
  • Assign duties and ensure compliance with personnel policies and procedures, including documentation, corrective action when needed, and performance evaluation.
  • Prepare, submit, and monitor required reports and operating budgets, including audit data, institutional scholarship and Financial Aid Department budgets, IPEDS, FISAP, Gainful Employment/FVT, and ADHE reports.
  • Analyze and forecast expenditures.
  • Monitor and report Loan Cohort Default Rates to Administration.

Desired Qualifications

  • A master's degree in College Student Personnel, Higher Education, Public Administration, Business, or a related field from an accredited college or university.
  • Five or more years of experience in a collegiate financial aid office, with progressively increasing responsibility.
  • Thorough knowledge of Title IV student financial aid programs, operations, professional principles, scope of practices, methods and procedures, reporting requirements and deadlines, terminology, and software.
  • Experience with a student information system such as Colleague or Workday.

About the Company

University of Arkansas

Public research university in Arkansas

University of Arkansas is a public land-grant research university in Fayetteville, Arkansas. It provides undergraduate and graduate education, conducts research, and supports public-service and extension activity. Academic colleges, laboratories, student services, facilities, and administrative units make up the campus operating environment. Faculty, research, student-support, technical, trades, and professional roles support the institution. The profile is campus-specific while recognizing that the University of Arkansas System uses a shared official careers platform.

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