Commercial Mortgage Operations Administrator

Administrator, Commercial Mortgage Operations

Montreal - Vancouver

Salary Range: $50,000 - $70,000/yr

Building Canada's Mortgage Ecosystem of the Future.
We're committed to creating a true Canadian champion.

About Us

Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.

Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.

Operating through our family of brands—CMLS, nesto, and Nesto Cloud—our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services. 

With more than 1,300 team members across Canada, we're building Canada's mortgage ecosystem of the future—and we're looking for people who want to help shape what's next.

Learn more at: https://nestogroup.ca/

Life at Nesto Group

At Nesto Group, you'll be part of a collaborative organization where innovation, speed, trust, expertise, and continuous learning go hand in hand. Whether you're shaping strategy, supporting operations, building technology with best-in-class AI-driven tools, or serving customers, your work contributes to an ecosystem that's redefining the future of mortgage lending in Canada.

Discover the values that drive everything we do, every day. Join the Canadian Rocketship redefining the lending industry.

About the role:

As a Commercial Mortgage Operations Administrator, you will play a pivotal role in managing the full life cycle of a mortgage portfolio. Your responsibilities encompass overseeing end-to-end Commercial Servicing post-funding administration responsibilities, which can include a variation of the following:

• Work closely with borrower and other external clients to secure requisite documentation for compliance against their loan agreement, including collecting, verifying, and tracking financial and property data, property tax payments, insurance renewals, and loan security documents.
• Facilitate the funding of mortgages originated through our third-party clients and aiding in the administration of construction advances
• Accurately record post-funding transactions in the commercial loans management system, ensuring security & borrower details, payment terms, holdbacks, undertakings, and other relevant information are properly documented and cross referenced with source materials
• Manage and execute follow-up tasks associated with the mortgage life-cycle process
• Calculate interest adjustments, prepayment penalties, monthly tax components or interest accruals
• Oversee monthly remittances, reconcile trust accounts and manage both automated and manual reporting for internal and external clients
  
  

Your duties will also entail:

• Ensuring correspondence to borrowers and lenders adheres to company policies.
• Accurate processing of post-closing lending cycle transactions according to team function requirements.
• Developing a proficiency in other team functions to serve as a function floater, such as Borrower Relations, Collections & Investor Relations, and Collateral Management.
• Implementing controls to safeguard the mortgage loan system's integrity and information accuracy.
• Conducting peer checks within the team.
• Attending team and department trainings and meetings, providing recommendations for enhanced practices.
• Effective document management, including physical and electronic file organization related to client files and databases.
• Managing client and customer relations, both internal and external, to facilitate information requests.
• Responding to routine data collection requests, inputting data into spreadsheets, standard reports, and internal systems
  
  

 This role is for you if you have:

• Results-driven with strong organizational skills and meticulous attention to detail.
• Proficient in analytical and numerical skills.
• Intermediate to advanced Microsoft Office user.
• Demonstrates professionalism, judgment, and integrity.
• Passion for real estate lending business.
• Self-motivated, process-oriented, and possesses strong administration and operation skills.
• Ownership and accountability for work, ability to meet tight deadlines, and handle sensitive or confidential information with discretion.
• Excellent written and verbal communication skills in English and French.
• Undergraduate degree or nearing completion in Real Estate, Business Administration, Math, Accounting, Insurance, or Economics.
• Experience in the banking, credit union, or financial services industry is an asset
• Experience in construction loan operations is an asset
• Experience in funding loan experience is an asset
  
  
  

Benefits

Why You'll Love Working Here

We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.

Competitive Rewards — Competitive compensation, performance incentives (where applicable), and recognition for your contributions.

• Health & Wellness — Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.
• Time to Recharge — Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge.
• Planning for the Future — RRSP matching to support your long-term financial wellbeing.
• Family Support — Enhanced maternity and parental leave top-up programs.
• Learning & Growth — Education assistance, mentorship, training, and opportunities to build your career across Nesto Group.
• Tools for Success — Modern technology, collaborative teams, and the resources you need to do your best work.

Diversity, Equity & Inclusion

At Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed.

We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community.

If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs.

We want to hear from you!
If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today! We thank all applicants for their time in applying, however we will only contact those selected for an interview.

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