FWD Group

Pan-Asian life insurer with digital solutions

Lead of Testing Center of Excellence

QA & TestingUpdated on Nov 12

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

Understand business value and impact, project requirements, stakeholder analysis, and stakeholder interests regarding expected software quality.

Responsibilities

Lead the Testing Center of Excellence team responsible for FWD's overall Software Quality Assurance domain.
Incorporate, collect, and communicate Software Quality Assurance knowledge throughout the organization to ensure that sufficient actions, resources, and technology are acquired to meet software quality requirements.
Lead the BAU QA and BAU QA Automation teams to support business-as-usual activities and provide consulting services to requesters across the organization.
Ensure the highest quality of delivered software by maintaining, collecting, and communicating Software QA knowledge and insurance end-to-end business expertise to support zero-defect practices and targets.
Communicate with stakeholders to ensure required QA activities are understood and delivered in a timely manner.
Lead the agile organization to deliver high-quality QA products that enhance business value for customers.
Create and manage project documents supporting QA activities and zero-defect practices.
Establish a Quality Assurance Center of Excellence to ensure solutions are delivered without critical or high-severity issues.
Manage and deliver excellent service to meet or exceed stakeholder expectations.

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

Job Purpose

Lead the Testing COE Team which responsible for FWD overall Software Quality Assurance domain. Incorporate, collect and communicate it throughout FWD organization in order to ensure sufficient actions, resources and technology to be acquired to suite Software QA requirements for FWD’s Software. Lead the team of BAU QA and BAU QA Automation in order to support BAU activities and giving consulting services to any requester in FWD organization.

Key Responsibilities:

Ensure highest quality of software delivered. Maintain, collect and communicate Software QA knowledge incorporate with Insurance End-to-end business knowledge expertise to ensure zero defect practice and targeted.
Understand Business value/impact, project requirements, Stakeholders analysis and understanding of their interest in term of Software quality expected,
Communicate with all stakeholders to ensure all required QA activities are commonly understand and deliver in a timely manners.
Lead agile organization to deliver high quality QA products to enhance business value deliver to FWD customer.
Create and manage related documents of the project in order to support QA Activities and ensure zero defect practice is achievable.
Establish Quality Assurance Center of Excellence to ensure solution deliver with no critical or high issues
Manage and deliver excellence service to satisfy or exceed stakeholder’s expectations

About the Company

FWD Group

Pan-Asian life insurer with digital solutions

FWD Group is a pan-Asian life insurer serving ten markets with life, medical, general, employee benefits, takaful, and Shariah products. Its offerings are delivered through digital channels and a jargon-free experience, with tools like the Omne app and online claims that simplify buying, managing, and filing claims for plans such as Set for Health and FWD Max Wealth. The company differentiates itself with a digital-first, customer-centric approach and a strategy of rapid expansion through acquisitions and partnerships, including Shariah-compliant options. Its goal is to make insurance accessible, transparent, and customer-led across Asia while growing its market presence and profitability.

Company size: 10,001+
Company stage: IPO
Headquarters: Eastern District, Hong Kong
Founded: 2013

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