Customer Success Associate
Hire Hangar
Customer Success Associate
Hire Hangar
AI-assisted operator-led remote staffing marketplace
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Associate
Full-time · Remote (U.S. Eastern Time core hours)
A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.
The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.
Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.
Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
AI-assisted operator-led remote staffing marketplace
Hire Hangar is a recruitment marketplace that connects companies with pre-vetted global talent for remote roles by blending AI with operator-led recruiters. The process starts with a 30-minute scoping call, then a shortlist of 5-7 vetted candidates is delivered within 48 hours, with fewer than 1% of operator applicants accepted. Unlike traditional agencies, it uses a flat monthly subscription with no search fees and month-to-month cancelable contracts, and hires are integrated into the client’s systems within seven days. Its goal is to help SaaS teams scale quickly by providing senior-level, globally sourced talent at a potentially lower cost than local hires, while handling sourcing, screening, and hiring support for the client.
Explore more opportunities at Hire Hangar