Program Manager - Global Network Delivery

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented program manager to lead networking implementation projects, from initial concept through to establishing standardized processes that can be rolled out across our global facilities.

You will lead programs alongside partner teams to define pilot projects, develop strategic plans, and create operational deployment procedures. You will coordinate with various leadership teams to establish requirements and timelines. Strong communication skills are essential, as you'll need to actively share project updates, ensure alignment with internal stakeholders, manage issue resolution, and deliver results in a fast-paced environment.

Key job responsibilities
• Collaborate with Brick and Network Deployment teams to create Weekly Business Review documents and lead cross-functional review sessions.
• Develop operational metrics and create visual representations (graphs, tables, dashboards) to present Key Performance Indicators.
• Build a deep functional knowledge of Data Center Networking operations and work with stakeholders to advance automation initiatives.
• Present program status and decision narratives to senior leadership, using your expertise to influence scalable solutions.
• Communicate effectively with cross-functional stakeholders both within and outside the organization. Monitor performance trends, identify risks/issues, escalate when necessary, remove obstacles (within your span of control), and develop mitigation strategies.
• Manage medium to high complexity projects and improve processes that have significant business impacts, contributing to enhanced quality, productivity, or customer experience.
• Collaborate with Data Center Networking TIPMs, Engineering, Infrastructure, Supply Chain, and other Program Management teams to identify, establish baselines, and deliver goals.
• Create and maintain team resources (e.g., Wiki pages), encourage team collaboration in developing guiding Tenets, and monitor progress towards Kingpin goals.

A day in the life
The ideal candidate should be an innovative, results driven professional with solid people skills and a strong problem-solving capability. The individual will be responsible for driving strategy and initiatives. The candidate should work with key business partners and stakeholders to identify improvement opportunities. The key to success in this role is the ability to craft and implement a strategic vision and make independent decisions with sound judgment to attain that vision. This individual needs to manage change and have the ability to build the right mechanisms to support our organization and influence other teams.

The candidate should be able to clearly define data requirements and metrics. They will need to identify opportunities to invent and simplify processes, identify business risks and implement resolutions and scalable mechanisms.

Finally, this is a critical role on a team that drives/supports a number of AWS leadership reviews. Excellent verbal and written communication skills are essential. The ideal candidate will be able to communicate ideas concisely to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

EEO/Accommodations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting https://www.amazon.jobs/en/disability/us.

Basic Qualifications

- 3+ years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Experience working in a fast-paced and ambiguous environment, or experience communicating complex information and solutions to senior stakeholders and influencing decisions
- Experience making strategic business decisions and managing internal relationships, or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
- 7+ years of program or project management experience, or a Bachelor's degree and 7+ years of managing, analyzing and communicating results to senior leadership experience
- Experience in data center, networking engineering, systems engineering or construction management with a good understanding of data center technologies such as power, cooling and controls systems
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects

Preferred Qualifications

- Bachelor's degree, or 4+ years of directly managing and responsible for multiple large projects experience
- Experience driving improvement programs in the operations, engineering and support fields
- Experience working with stakeholders, or experience troubleshooting problems and offering solutions to streamline complex challenges
- Experience with Six Sigma tools and Lean techniques, or experience in planning, scheduling and auditing maintenance activities
- Experience with web services and related technologies
- Experience in creating and managing complex, cross-team project plans
- PMP certificate, or 3+ years of working with Data & AI related technologies, including, but not limited to, AI/ML (Artificial Intelligence/Machine Learning), GenAI (Generative AI), Analytics, Database, and/or Storage experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.