Account Manager SAS TCEE
Amazon
Account Manager SAS TCEE
Amazon
Sells products online and rents cloud computing
The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.
As Account Manager for Strategic Accounts you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will build strategic joint business plans with your portfolio of Sellers and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers’ experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned portfolio of Sellers.
Lead business strategy development and design long term account plans, collaborating effectively with internal teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
Track metrics to record the success of the Sellers in your portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
Prepare and deliver business reviews regarding progress and state of health of your Sellers.
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience using Microsoft Excel
- Speak, write, and read fluently in English
- Experience in problem solving and identifying problems using metrics and data
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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