Case Manager

Role Overview:

The Enhanced Care Management (ECM) Lead Care Manager (LCM) is responsible for coordinating care, improving health outcomes, enhancing client satisfaction, and reducing unnecessary healthcare utilization. ECM is a comprehensive, client-centered approach that integrates services across healthcare and social service systems to support individuals with complex or high needs.

The LCM plays a key role in developing a coordinated network of services and supports that empower clients to better navigate and manage their care over time.

Essential Duties (other duties may be assigned)

• Develop, implement, and monitor Individualized Care Plans/Health Action Plans for clients.
• Regularly communicate with other service providers to ensure continuous and integrated care across physical and developmental health, mental health, substance use disorder (SUD) treatment, oral health, trauma-informed care, and necessary community-based and social services, including housing and Community Supports.
• Facilitate client engagement by coordinating medication reviews, scheduling appointments, providing reminders, arranging transportation, accompanying clients to critical appointments, and addressing any barriers to treatment.
• Effectively communicate clients' needs and preferences to all members of the care team, ensuring that care is safe, appropriate, and tailored to the individual.
• Maintain regular contact with clients and their support systems (family, guardian, caregiver, authorized representatives) to ensure consistency and continuity of care

Required qualifications:

• Bachelor’s degree in social work, psychology, public health, or related field and minimum two (2) years of relevant experience in case management, care coordination, or community outreach
  OR equivalent combination of education and experience, including at least three (3) years of experience providing outreach or care coordination services within diverse populations
• Experience working with individuals with complex or high needs across health and social service systems
• Strong communication, interpersonal, and relationship-building skills
• Ability to engage individuals and families from diverse cultural and socioeconomic backgrounds
• Ability to travel locally within Los Angeles County and provide field-based services
• Valid driver’s license, reliable transportation, and current auto insurance
• Strong organizational and time management skills
• Passion for supporting maternal and infant health and wellness for birth equity–eligible populations of focus (POFs), with interest in addressing health disparities.
• CPR and First Aid certification (may be obtained upon employment and maintained thereafter)

Preferred qualifications:

• Bilingual (Spanish/English) strongly preferred
• Experience with electronic health record (EHR) or care management systems
• Knowledge of trauma-informed care, motivational interviewing, and person-centered approaches
• Experience supporting individuals with complex needs or high-acuity care coordination
• Strong crisis response and de-escalation skills

Pay Range: $22.00 - $25.00 / hour

What Can We Offer You for All Your Hard Work?

• Full benefits offered (Medical, Dental, Vision)
• FSA/Dependent Care and Supplemental benefits through The Standard
• 403(b) – 3% Employer contribution based off annual salary
• 4 Mental Health Days
• Up to 12 Paid Holidays
• Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint)

Pay Range: 22.0 - 25.0 USD