Colombia-Bogota-Customer service and support analyst I-Landmark
Halliburton
Colombia-Bogota-Customer service and support analyst I-Landmark
Halliburton
Global oilfield services provider across lifecycle
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
Under direct supervision, provides remote technical support services to external and internal users of Landmark environment and applications on basic/routine issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices. Resolves the end user's service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests are limited to basic questions regarding installations, configuration, data formatting and application functionality/workflows. Escalates all complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and knowledge of one to few software applications used within the domain. Knowledge of domain software applications is acquired through structured training, self-guided learning, and on-the-job experiences. Requires an undergraduate degree. Experience is required. Concentration in geoscience, engineering, or computer science is preferred.
Degree in geoscience, engineering, or computer science is preferred.
Provides remote technical support services to external and internal users of Landmark environment.
Resolves the end user's service request by applying established problem solving techniques including trouble shooting.
Adavanced English
SAP experience preferred
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
Calle 113 #7-80, 3.Floor Torre, Bogota, , , Colombia
Job Details
Requisition Number: 212571
Experience Level: Entry-Level
Job Family: Support Services
Product Service Line: [[division]]
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation Information
Compensation is competitive and commensurate with experience.
Global oilfield services provider across lifecycle
Halliburton provides services and products for the oil and gas industry across the reservoir lifecycle, from discovery to production. It performs locating hydrocarbons, managing geological data, drilling, formation evaluation, well construction and completion, and production optimization, plus consulting and project management. It differentiates itself through its global scale, end-to-end lifecycle capabilities, and a focus on sustainability and innovation, including initiatives like Halliburton Labs. Its goal is to help clients maximize resource value, improve operational efficiency, and reduce environmental impact through technology, expertise, and project management.
Explore more opportunities at Halliburton