Business Implementation Analyst

Responsibilities

• Identify client-defined configuration requirements  
• Create, maintain and manage implementation project plans 
• Produce and obtain sign off of any functional specifications or target configuration specifications 
• Assist client firms with the initial roll-out of the application firm-wide 
• Provide initial client training and implementation support
• Facilitate user feedback sessions to identify problem areas and clarify feature requests 
• Identify and escalate potential roadblocks/issues and work with Professional Services management and Relationship Management for resolution
• Transition clients to customer support for ongoing support and on-demand assistance 
• Assist quality assurance/product with software testing and prioritize incidents for resolution 
• Provide input to internal processes for managing the development priorities and product roadmap 
• Manage client and stakeholder expectations throughout the product lifecycle 
• Work with Professional Services colleagues and management to implement latest best practices  
• Work with clients and relevant internal teams to identify, scope and execute change orders 
• Assist customer support in the event if required  
 

Mandatory Skills, Knowledge or Experience

• Strong interpersonal skills working with clients and internal technical staff 
• Strong analytical, requirements gathering and problem-solving skills #
• Excellent written and verbal skills to document project requirements and track milestones 
• Excellent attention to detail and process-driven methodologies  
• Proactive approach to leading a team, managing a project, and problem resolution 
• 5 years as a client-facing business analyst or implementation consultant in software or information services  
• SQL is knowledge desirable

Transferable Skills, Knowledge or Experience

• Previous experience working with colleagues and clients in a different time zone 
• Previous experience of Agile 
• Experience defining, implementing or supporting software in the financial services industry 
• Experience of systems integration  
• Experience in migrating historical data from one solution to another, particularly with handling sensitive client data  
• Financial compliance experience 
• Previous experience of migrating clients from one solution to another or from a legacy system to a newer version would be beneficial (for EOA – include or delete as appropriate] 
• Previous project management experience advantageous but not required  
• Knowledge of code of ethics regulations or compliance risks advantageous but not required