Intercompany Export Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists?

Apply now! This and more are offered in our Export, Intercompany & Specialized Services department. We are currently looking for a full-time customer-focused, proactive and accurate Associate Intercompany Export Specialist, we ensure excellent quality, swift delivery and ultimately our patients' safety and health!

Primary Responsibilities:

• The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department
• You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy
• You enable smooth order and shipment processes and communications for these stock transfer orders and handle all incoming e-mails to (shared) mailboxes in an efficient, compliant and effective way
• You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e. SAP) systems
• You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries and shipments to the distribution centers
• You are responsible for service complaints follow up with detailed root cause investigation and timely resolving the complaint
• You are responsible for performing root cause investigation for various issues, coordinate issues with other teams, and have attention to detail in order to resolve issues
• You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements. You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows.

Required Qualifications:

• HBO (Bachelor's degree) level of education or equivalent work and thinking level
• Minimum 2 years' experience in export-related customer service, order management, intercompany operations or logistics
• Practical knowledge and experience applying Incoterms in international trade
• Fluent in English, both written and spoken
• Strong customer focus, excellent communication and stakeholder management skills
• Good computer literacy, including MS Office and experience working with ERP systems (SAP experience is an advantage)
• Strong sense of ownership, responsibility and a proactive approach to work
• Ability to prioritize tasks, adapt to changing circumstances and perform effectively in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to use data and KPIs to monitor performance and identify opportunities for improvement.

Preferred Qualifications:

• Experience in Emerging Markets and/or Intercompany
• Proficiency in using Excel and PowerPoint.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Netherlands: 42,640.00 EUR - 63,960.00 EUR | The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).