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Manager – Incident and Business Continuity
Updated on 3/23/2023
Minneapolis, MN, USA
Experience Level
Desired Skills
  • Must have Business Continuity experience
  • Sound technical experience and in-depth knowledge of incident management, problem management and other service management processes
  • Demonstrated ability to define and document Business Continuity processes
  • Demonstrated ability to read situations quickly, identify resources needed, plan crisis response, deploy necessary resources, and keep others informed, as needed
  • Ability to be on a 24x7 on-call rotation
  • Excellent written and verbal communication skills; must be able to deliver accurate and concise executive-level updates under a time constraint
  • Ability to work under pressure, deal with difficult situations and individuals while maintaining composure, adjust quickly to shifting priorities, and make quick decisions with limited information
  • Comfortable to work in gray spaces while being able to work at a tactical level
  • Acumen to work with data, existing dashboards or build new reports to help the organization make risk based decisions
  • Technical background and an ability to learn new technical concepts quickly
  • Experience using Jira Service Desk, Opsgenie, and other incident management tools
  • Experience working in a growing startup and/or SaaS environment
  • Experience streamlining processes, optimizing workflows, introducing new features with positive business impacts
  • Strong competency in Google suite (Sheets, Slides, etc.), and other quantitative and story-telling platforms used for executive presentations
  • Professional designation or degree in the area of business, law, compliance, risk management, or financial services will be preferred
  • Exceptional health, vision, and dental care
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match
  • Lead and manage the resolution of major incidents in an efficient and timely manner to minimize the impact to DailyPay customers
  • Reviewing events and, through analysis, finding opportunities for improvements and more proactive intervention
  • Define and document Business Continuity processes, implement Business Continuity Planning, execute business continuity testing exercises and establish Business Continuity dashboard
  • Development and implementation of vendor resilience programs
  • Partner with Operations and Engineering in triaging newly-reported incidents to ensure that appropriate resources are involved at the correct time
  • Serve as a centralized point of communication and provide appropriate briefings to executive staff and other stakeholders as needed
  • Ensure key incident information is documented, including impacts, resolution actions, timelines, and root-cause information
  • Collaborate with Product, Engineering, Client Support, and Operations teams to identify trends, controls, and/or product improvements to reduce incident recurrence
  • Promote customer centricity and ensure focus on creating great customer experiences to achieve competitive advantage
Desired Qualifications
  • IT Infrastructure Library (ITIL) certificate is a plus

201-500 employees

Enterprise pay tool
Company Overview
DailyPay's mission is to change the financial system by rewriting the invisible rules of money. They are not just creating a platform that transforms payday, they are creating one that levels the playing field and treats each and every participant equally.
  • Competitive Pay
  • Stock Options
  • 401(K) with 4% match
  • Unlimited PTO
  • Medical, Dental & Vision Plans
  • Daily Seamless Credit
  • Free LinkedIn Learning
  • Annual Learning Stipend
  • DailyPay for DailyPay
Company Core Values
  • Do Your Research: We believe that knowledge is power and challenge ourselves to be lifelong learners.
  • Start Simple: Don’t worry about having all the answers, just get started.
  • See the Circle: We acknowledge that each of us plays an integral role in the company’s success.
  • Pull the Wagon: Each of us is willing and ready to do whatever it takes to move the company forward.
  • Move the Line: We challenge ourselves and push our own boundaries daily.
  • We Win With Diversity: We value each of our unique experiences and how they shape us. We learn from all to build for all.
  • Act Like an Owner: Move forward with purpose and invent the future.