Redwood Credit Union

Full-service credit union banking & loans

Dealer Relationship Officer

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeNapa, CA, USA

About the Job

Requirements

Thorough knowledge of a PC with word processing, spreadsheet, and loan origination software, and intranet and internet access.
Thorough knowledge and understanding of consumer loan products offered by Redwood Credit Union.
Thorough knowledge of lending principles, practices, rules, regulations, and sales.
Thorough knowledge of Redwood Credit Union Auto Services programs, including auto brokering and the dealer service program.
Knowledge of the automobile sales industry.
Knowledge of product guidelines and compliance requirements.
Ability to communicate effectively both verbally and in writing.
Ability to compose guidelines and procedures for new loan products.
Ability to establish and maintain effective working relationships with a diverse group of people, including Members and non-Members, vendors, and other Credit Union team members.
Ability to act independently and confidentially, using discretion and tact.
Ability to analyze situations and recommend workable solutions.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability to travel 75% of the time.
Education and experience equivalent to a high school diploma, plus a minimum of three years of experience in automobile sales or financing.
Must maintain a valid California driver's license and current auto insurance.
Ability to stand, bend, stoop, sit, walk, twist, turn, and drive; lift up to 20 pounds; and use a computer keyboard and calculator.

Responsibilities

Cultivate and maintain effective dealer relationships under limited supervision.
Market new and existing dealers, participate in developing and growing the indirect lending program, and assist with the auto brokering program and other programs supporting the Consumer Lending department.
Work closely with the Consumer Lending Indirect Manager to organize, develop, implement, and train staff in all indirect lending functions.
Arrange weekly dealer visits to discuss and sell Redwood Credit Union loan products and services, build auto brokering relationships, and add dealers to the Dealer Service program.
Assist in developing an overall plan for dealers to have a full relationship with Redwood Credit Union and Redwood Credit Union Auto Services, including loans, auto sales brokering, and service functions.
Communicate policy, product, and pricing changes to dealers to ensure quality Member service.
Educate dealers about lending decisions to ensure the dealer network adheres to Redwood Credit Union policy and procedures.
Organize joint auto sales promotions with dealers to strengthen dealer relations.
Supply dealers with updated rate sheets and marketing materials as required.
Assemble and manage the Preferred Dealer group to maximize loan growth and dealer relationships.
Formulate and monitor dealer satisfaction surveys to ensure superior Member service.
Arrange monthly or quarterly dealer recognition events for top-producing dealers.
Ensure confidentiality and safeguard sensitive Member financial information.
Provide service to Members, dealers, volunteers, internal team members, and service providers.
Train and educate all staff on the fundamentals of indirect lending and requirements to obtain a loan with Redwood Credit Union.
Visit branches to assist with staff training needs.
Analyze indirect lending program products, processes, and workflows, and propose changes to maintain maximum efficiency.
Communicate matters regarding changing auto trends and rates based on dealer feedback.
Collect and analyze information about other financial institution lending programs to assist with enhancements to the Redwood Credit Union program.
Research and resolve Member, dealer, or team member concerns.
Compose reports on loan volume and service for the Consumer Lending Manager on a bi-weekly, monthly, and quarterly basis.

Redwood Credit Union is seeking a Dealer Relationship Officer who under limited supervision will cultivate and maintain effective dealer relationships. Market new and existing dealers, participate in the development and growth of the indirect lending program, assist in auto brokering program and other programs to support the Consumer Lending department. Work closely with Consumer Lending Indirect Manager in organizing, developing, implementing, and training in all indirect lending functions.

Key Responsibilities

Dealer Sales & Relationship Management:

o Arrange weekly dealer visits to discuss and sell RCU loan products, services, build auto brokering relationships and add dealers to Dealer Service program.
o Assist in developing overall plan for dealers to have a full relationship with Redwood Credit Union and RCU Auto Services including loans, auto sales brokering and service functions.
o Communicate policy, product, and pricing changes with dealers to ensure quality Member service.
o Educate dealers regarding lending decisions to ensure dealer network adheres to RCU policy and procedures.
o Organize joint auto sales promotions with dealers to strengthen dealer relations.
o Supply dealers with updated rate sheets and marketing materials as required.
o Assemble and Manage “Preferred Dealer” group to maximize loan growth and dealer relationships.
o Formulate and monitor dealer satisfaction surveys to ensure superior Member service.
o Arrange dealer recognition events for top producing dealers on a monthly or quarterly basis.
o Ensure confidentiality and safeguard sensitive Member financial information.
o Provide exceptional service to all Members, dealers, volunteers, internal team members and service providers.

Product Development & System Improvement:

o Train and educate all staff on the fundamentals of indirect lending and requirements to obtain a loan with RCU.
o Perform branch visits to assist with training needs of all staff members.
o Analyze indirect lending program products, processes, and workflows and propose changes to maintain maximum efficiency.
o Communicate matters regarding changing auto trends and rate from dealer feedback.
o Collect and analyze other financial institution lending program information to assist in additional enhancements to RCU program.

Other Functions:

o Research and resolve Member, dealer, or team member concerns.
o Compose reports on loan volume and service to Consumer Lending Manager on a bi-weekly, monthly, and quarterly basis.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

•21st largest credit union in the U.S. and the largest financial institution based in the North Bay

•Recognized by Newsweek as one of "America's Best Credit Unions 2026"

•Awarded a 5-Star Bauer Rating

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"

•Top Corporate Philanthropists (#24) - San Francisco Business Times

•Voted Best Places to Work in the North Bay 21 years in a row

•World-class Employee Engagement scores

•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•Industry leading Net Promoter Scores across the U.S.

Minimum Qualification: Knowledge, Skills and Abilities

Thorough knowledge of a PC with word processing, spreadsheet, and loan origination software, and intranet and internet access.
Thorough knowledge and understanding of consumer loan products offered by RCU.
Thorough knowledge of lending principles, practices, rules, regulations, and sales.
Thorough knowledge of RCU Auto Services programs including auto brokering and dealer service program.
Knowledge of automobile sale industry.
Knowledge of product guidelines and compliance requirements.
Ability to communicate effectively both verbally and in writing.
Ability to compose guidelines and procedures for new loan products.
Ability to establish and maintain effective working relationships with a diverse group of people including Members and non-Members, vendors, and other Credit Union team members.
Ability to act independently and confidentially, using discretion and tact.
Ability to analyze situations and recommend workable solutions.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and desire to work in a team environment.
Ability to travel 75% of the time.

Licenses and Certifications

Must maintain a valid California driver’s license and current auto insurance.

The ideal candidate has a combination of education and experience equivalent to high school diploma, plus a minimum of three years of experience in automobile sales or financing.

Compensation: Base starting pay: $70,304.00 annually plus commission structure.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, turn and drive.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.

*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

About the Company

Redwood Credit Union

Full-service credit union banking & loans

Redwood Credit Union is a member-owned financial cooperative serving California’s Northern Bay Area. It offers personal and business banking services including checking and savings accounts, certificates, loans (auto, home), insurance, wealth management, and online/mobile banking. Members deposit funds to open accounts and borrow via loans or lines of credit with advertised rates, while digital tools and support keep accounts accessible. Its goal is to help members save, plan, and manage money while supporting the local communities it serves.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Rosa, CA
Founded: 1950

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