Responsibilities

• Apply advanced analytical skills and technical resources at the tactical levels and implement infrastructure solutions that support command decision-making and executing mission requirements.
• Support the implementation of new technologies and equipment in the lab environment.
• Assess network topology and device configurations, identifying critical security concerns and providing security best practice recommendations.
• Advises and provides insight into the development of lab standard operating procedures (SOPs) and policies.
• Support users using a virtual private network (VPN) or desktop infrastructure (e.g., Citrix).
• Provide support for MacOS and iOS to users.
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
• Monitor and respond to users on IT helpdesk channels and phone lines.
• Assist in the management of user accounts and resetting credentials.
• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance.
• Performing implementation of granular access control, monitoring systems for acceptable performance and user accessibility, establishing back-ups, and monitoring systems security.
• Troubleshoot and resolve complex storage problems related to storage and replication strategies across the enterprise’s local and wide area networks.
• Monitor channels for storage-related network and system issues and remediate them as they occur.
• Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Minimum Qualifications

• BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4+ years of lab management or systems administration experience.
• 2+ years of directly relevant experience in IT Helpdesk support.
• 2+ years of MacOS and iOS experience.
• Must be able to work collaboratively across physical locations.

Preferred Qualifications

• Experience with writing technical procedures and standard operating procedures.
• Virtualization automation and optimization.
• Experience with multiple operating systems, including Linux/Unix.
• Desired Certifications: DoD 8140.01 IAT Level II