All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Food Service & HospitalityUpdated on Nov 11

Full-timeM'diq, MoroccoNo salary listedIn-person

About the Job

Requirements

Training in hospitality or hotel management.
Confirmed experience in an operational role in the hospitality industry.
Strong service orientation and leadership ability.
Sound decision-making and ability to manage complex situations.
Fluency in French and English.

Responsibilities

Supervise hotel operations during the assigned shift.
Coordinate the different departments.
Handle guest requests and complaints.
Ensure compliance with service standards.
Make necessary operational decisions.
Follow up on special situations and incidents.
Ensure guest safety and comfort.
Communicate with management.
Prepare and deliver handover reports.

Description du poste

Le Sofitel Tamuda Bay Beach & Spa recrute un(e) Duty Manager.
Vous serez chargé(e) de superviser les opérations de l’hôtel durant votre shift, d’assurer la coordination entre les différents départements et de veiller à la satisfaction et au confort de nos clients.

Principales responsabilités

Superviser les opérations de l’hôtel pendant son shift.
Coordonner les différents départements.
Assurer la prise en charge des demandes et réclamations clients.
Veiller au respect des standards de service.
Prendre les décisions opérationnelles nécessaires.
Assurer le suivi des situations particulières et incidents.
Garantir la sécurité et le confort des clients.
Assurer la communication avec la Direction.
Préparer et transmettre les rapports de passation.

Profil recherché

Formation en hôtellerie ou management hôtelier.
Expérience confirmée dans un poste opérationnel en hôtellerie.
Excellent sens du service et du leadership.
Bonne capacité de décision et de gestion des situations complexes.
Maîtrise du français et de l’anglais.

Qualifications

Informations supplémentaires

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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