MS – IT Infra/Cloud - Associate, Analyst, Itam, Operate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Cloud Operations Associate you will support infrastructure and cloud operations activities within our Cloud Engineering, Data & Analytics practice. As an Associate you will focus on learning, adaptability, reliability, and contributing to project tasks while developing technical skills, using critical thinking to break down complex issues, and responding to changing client and team needs in a fast-paced environment. In this role at PwC Acceleration Center India, you will support IT infrastructure managed services, participate in operational tasks, interpret data to inform recommendations, and build experience in cloud operations and IT asset management work within client support engagements.

Responsibilities

- Supporting cloud operations and infrastructure management tasks across managed service engagements
- Troubleshooting cloud computing issues and resolving incidents using structured problem-solving methods
- Monitoring cloud performance, service availability, and operational metrics through tools such as Splunk, Dynatrace APM, and Performance Monitor
- Assisting with cloud administration activities across Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Oracle Cloud Platform Services
- Contributing to cloud migration, cloud compliance, and infrastructure optimization activities
- Using digital tooling and service management platforms to track requests, update records, and maintain operational continuity
- Participating in technology administration tasks and applying cloud service delivery procedures to support client environments
- Gathering information, documenting findings, and escalating issues when additional technical review is needed
- Applying AI fluency and AI-human collaboration concepts to improve task execution and operational support
- Building familiarity with FinOps operating model practices and cloud cost management considerations

What You Must Have

- At least a Bachelor's degree
- At least 1 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating curiosity in cloud operations and infrastructure management
- Applying cloud administration skills across AWS, Azure, or GCP
- Troubleshooting cloud computing issues using monitoring and performance tools
- Utilizing IT asset management knowledge within managed services environments
- Adapting to client support needs while learning from feedback
- Contributing with teamwork, communication, and technical consultation skills

Travel Requirements

Not Specified

Job Posting End Date

October 31, 2026