Social & Community ServicesResidential & Direct Support
About the job
Requirements
Strong management, organizational, and communication skills are necessary.
Intermediate proficiency in Microsoft Word, Outlook, and Excel is required.
A valid driver's license from the current state of residence is required.
Strong skills in medical care coordination are required.
Proficiency in speaking, reading, and writing English is required.
A four-year degree in Social Services, Business, Health Care Administration, or a related field is required, but may be waived with five or more years of prior experience in the human-services field.
Two to five years of experience working with individuals with developmental disabilities is required.
Must have or be willing to obtain agency-specified training within the required timeline, including Direct Support Professional, CPR/First Aid, and CRMA training.
Must be able to transfer and reposition adults weighing 100–200 pounds with another staff member and/or a mechanical lift as needed.
Must meet the physical requirements of normal flexibility; standing, walking, running, and shuffling for several minutes; kneeling on one or both knees and standing; bending 45 degrees at the trunk and twisting to either side; grasping firmly; and raising hands above the head.
Responsibilities
Provide information and documentation needed to complete each member's Service Implementation Plan to the Member Services Coordinator.
Ensure residents' rights are upheld consistently and members are treated with dignity and respect.
Monitor and advocate for changes to individual treatment plans when appropriate and in members' best interests.
Create schedules that support individualized, meaningful activities and community engagement.
Facilitate member meetings and complete required reports in accordance with state regulations.
Maintain effective communication with members, families, guardians, case managers, and healthcare providers.
Coordinate members' medical and psychiatric care by consulting professionals, arranging appointments, using Med MD and nursing support, and ensuring recommendations are followed.
Ensure members' dietary needs and preferences are met, consulting a Nurse Consultant or dietitian when necessary.
Manage member and home financial accounts according to agency policy and complete required accounting forms.
Provide on-call emergency coverage as scheduled or needed.
Oversee daily home operations, including authorized staffing hours and program budgets for food, staffing and overtime, and transportation.
Balance direct care with administrative, supervisory, compliance, and operational duties to support quality services and effective program management.
Notify the appropriate personnel when physical-site repairs, accessibility changes, or licensing issues need attention.
Review and approve staff service documentation daily, and hold staff accountable for completing required documentation by the end of each shift.
Complete daily billing reviews, correct documentation and billing discrepancies, and ensure services are accurately reflected before weekly billing approval.
Ensure homes are scheduled to meet minimum billing thresholds or other staffing levels set by residential administration, and notify the Residential Director when minimum staffing effort is not met.
Monitor electronic documentation and records to ensure they reflect quality of care and medical services and meet regulatory standards.
Review, provide feedback on, and approve Incident Reports and Reportable Events daily.
Interview, hire, train and develop, and schedule competent staff to cover program needs while keeping staffing hours within billing targets.
Monitor staff orientation and training needs, and document that staff receive required training on time.
Manage and develop staff through regularly scheduled and documented feedback.
Monitor email and phone communications throughout the workday, responding immediately to urgent matters and within 24–48 hours to other correspondence.
Conduct regular performance evaluations of support staff and maintain organized, current personnel files at the home and electronically in Waypoint systems.
Observe staff performance across shifts and provide regular support and feedback.
Monitor vehicle maintenance and ensure required inspections and servicing are completed.
Monitor supply inventories and ensure the home has necessary supplies in stock.
Desired Qualifications
Supervisory experience is preferred.
House Manager
Waypoint Maine · North Berwick, United States · Full-time · Posted 2026-10-01
Workplace: on_site
Description
Job Title: House Manager Program: Residential
Salary/Hourly Status: Hourly, FT FLSA Classification: Non-Exempt
Schedule: 40 hrs, Monday – Friday, may vary, occasional weekends
Reports to: Residential Services Director
Starting Pay Rate: $21.63/hour
Company Overview
Waypoint offers comprehensive services, including a special purpose private school for children with autism and other developmental disabilities, case management and outpatient therapy services for children and adults, and residential and in-home support for adults with Intellectual/Developmental Disabilities.
Position Overview
The House Manager provides leadership and direction for Direct Support Professionals (DSPs) and ensures the overall quality of care for all individuals receiving services. The House Manager supervises and coordinates the activities of the team, managing operations and staffing of assigned homes, and gets to know members personally while assisting in implementation of person-centered plans, goals, and objectives. Manages home operations and member care in accordance with agency, state and federal regulations. Maintain the physical facility to ensure the safety and comfort of residents.
Required Direct Support: Schedule and provide 20 hours of direct care each week or as directed.
· Provide information and documentation necessary for the completion of each member’s Service Implementation Plan to Member Services Coordinator.
· Ensure that resident’s rights are consistently upheld and that all members are treated with dignity and respect.
· As appropriate, monitor and advocate for changes in individual treatment plans that would be in the best interest of individual members.
· Create schedules which allow for individualized, meaningful and personally satisfying activities and community engagement opportunities.
· Facilitate member meetings and complete all necessary reports in accordance with State regulations.
· Maintain effective communication with members, families, guardians, case managers and healthcare providers.
· Coordinate members’ medical/psychiatric care through consulting professionals, coordinating appointments, utilizing Med MD and nursing support and ensuring follow through on recommendations.
· Ensure members’ dietary needs and preferences are met and consult with Nurse Consultant or dietitian when necessary.
· Accurately manage member and home financial accounts per agency policy and complete all forms required by accounting.
· Provide on-call emergency coverage as scheduled or needed.
· Oversee the day-to-day operations of the home, including authorized staffing hours and operating the programs within the set budget (food, staffing/OT, transportation).
· Balance direct care responsibilities with administrative, supervisory, compliance, and operational duties to ensure quality services and effective program management.
· Notify the appropriate personnel (Residential Director, Maintenance) when changes to the physical site are needed-repairs, accessibility, and licensing issues to be addressed.
· Review and Approve staff documentation of services delivered daily. Hold staff accountable to complete required documentation by the end of each shift.
· Complete daily billing reviews, correct documentation and billing discrepancies, and ensure services are accurately reflected prior to weekly billing approval.
· Ensure homes are scheduled to meet minimum billing thresholds or other staffing levels as set by residential administration and notify the Residential Director if minimum staffing effort is not being met.
· Monitor all electronic documentation and records to ensure it reflects the quality of care, medical services/supports and it meets all regulatory standards.
· Review, provide feedback and approve Incident Reports and Reportable Events daily.
· Interview, hire, train/develop and schedule competent staff to provide coverage in the programs, keeping staffing hours within billing targets.
· Monitor staff orientation and training needs, and document to ensure that all staff receive appropriate trainings as they are due.
· Effectively manage and develop staff through regularly scheduled and documented feedback.
· Monitor emails and phone calls throughout the workday and respond immediately to urgent matters and all other correspondence within 24-48 hours.
· Conduct performance evaluations of support staff at regular intervals and maintain organized and up-to-date personnel files within the home and electronically within the Waypoint system(s).
· Observe staff performance on all shifts and provide regular support and feedback.
· Monitor vehicle maintenance and ensure all required inspections and service are completed.
· Monitor supply inventories and ensure that home has necessary supplies in stock.
· All other duties as assigned
Requirements
Knowledge/Skills/Abilities
· Strong management, organizational and communication skills are necessary.
· Must have strong computer skills/intermediate level proficiency in Microsoft Word, Outlook and Excel.
· Valid driver’s license from current state of residence.
· Strong skills in medical care coordination.
· Must be proficient in speaking, reading and writing English.
Education/Experience
· Four-year degree in Social Services, Business, Health Care Administration or a related field (may be waived with 5+ years of pre-existing experience in the human service field.)
· Two to five years of experience working with individuals with developmental disabilities.
· Must have or be willing to obtain training within the Agency’s specified timeline including but not limited to: DSP, CPR/FA and CRMA
· Supervisory experience preferred.
Work Environment & Physical Demands:
· Ability to transfer and reposition adults weighing up to 100-200 lbs. with another staff and/or mechanical lift as needed.
· Must meet physical requirements: normal degree of flexibility; ability to stand, walk, run and shuffle for several minutes; kneel on one and two knees and then stand up; bend 45 degrees at the trunk and twist to either side; able to grasp firmly; able to raise hands above head.
Waypoint recruits, hires, trains, promotes, and compensates individuals based on job related qualifications and abilities. Waypoint also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, marital status, sexual orientation, physical or mental disability, military or veteran status, or any other characteristic protected by law.
Disclaimer
This job description is intended to provide a general overview of the position and its essential functions. It is not an exhaustive list of all responsibilities, duties, or skills required. Duties may vary depending on business needs and may be subject to change. Employees may be required to perform additional tasks as assigned to meet the needs of the organization.