Principal Technical Program Manager

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Principal Technical Program Manager:

We are seeking a highly skilled and experienced Principal Technical Program Manager to lead company-wide programs with high impact and urgency. 

Job Description: 

Mission 

Do you see building Tech Strategy & Execution (TSE) used company wide as a crucial enabling technology in today's business environment? Do you have strong subject matter expertise in software design architecture and analysis? Do you have a strong background on system design and the data analysis required for defining must have capabilities for a Platform? Are you execution-oriented with attentive detail to driving platform enhancements and improvements across the technology? If you answered yes to the above, then you might be the right person to be the TSE Technical Program Manager. 

Role Overview and What You Will Do: 

As Principal Technical Program Manager, you will work closely with members of company-wide business & Engineering teams to help define, streamline, design and analyze data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels. 

Responsibilities: 

• Lead and manage complex, high-impact technical programs across the company. 

• Collaborate with senior leadership, including VPs and above, to define program strategy, roadmap, success criteria, and own the execution and delivery. 

• Drive architecture solutioning and design options, ensuring alignment with business goals and customer needs. 

• Solve complex problems by leveraging deep technical expertise and innovative thinking. 

• Develop and maintain strong relationships with key stakeholders, ensuring effective communication and alignment. 

• Ensure timely delivery of programs, managing risks, conflicts and dependencies effectively. 

• Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision 

• Foster a culture of continuous improvement, innovation, and customer-centricity. 

Qualifications: 

• Strong functional, technical, analytical & design capability to understand Common & shared platforms, web, security, & services API with underlying data.  

• Bachelor's or master's degree in computer science, engineering, or a related field. 

• 15+ years of experience in technical program management, with a proven track record of leading large-scale, high-impact programs. 

• 5+ years of people management experience. 

• Strong executive presence, exceptional communication and interpersonal skills, with the ability to influence and collaborate with senior leadership. 

• Strong technical background with the ability to understand and contribute to architecture and design discussions. 

• Excellent problem-solving skills and the ability to think strategically and analytically. 

• Experience in defining and executing program strategies and roadmaps. 

• Passion for delivering exceptional customer experiences and driving innovation.  

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.   

The base pay for this position ranges from $184,000/year in our lowest geographic market to $376,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.  

 General Description of All Benefits    

• Medical/Dental/Vision/Life, AD&D insurance    
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)   
• Long-term/Short-term Disability   
• Employee Assistance Program (EAP) program   
• 401K Plan with Company Match   
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure   
• 12 Public Holidays   
• Paid Parental leave   
• Pre-tax commuter benefits   
• MTV - [Free] Electric Car Charging Station    

General Description of Other Compensation

 “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.   

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at[email protected].

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