Credit & Collections Specialist

About Us

We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.

Job Summary

Position Summary

The Credit & Collections Specialist is responsible for managing customer accounts, maintaining positive customer relationships, monitoring and reducing outstanding balances, and supporting the collection process to ensure timely payment of invoices and healthy cash flow. This role works closely with customers and internal departments to resolve billing issues, maintain accurate account records, and support credit administration activities, while ensuring adherence to company credit policies. The ideal candidate is a self-driven, adaptable professional who takes ownership, builds strong cross-functional relationships, and delivers accurate, customer-focused results in a fast-paced environment.. This on-site role reports to the Credit Manager and is located in Smyrna, GA.

Essential Duties and Responsibilities include but are not limited to the following:

Collections & Account Management

• Monitor customer accounts to identify overdue balances and initiate collection efforts.
• Contact customers via phone and email to follow up on outstanding invoices.
• Maintain accurate records of communications, payments, and account statuses.
• Prepare aging reports, update detailed collection notes, and provide updates to company leadership on collection activities.
• Recommend accounts for escalation, legal action, or write-off when necessary.

Dispute Resolution & Customer Support

• Investigate and resolve billing invoice discrepancies or disputes in a timely manner.
• Collaborate with internal departments to ensure accurate invoicing, account reconciliation, and invoice revision to ensure customer payment within terms.
• Deliver prompt solutions to customer account issues through effective problem-solving and cross-functional collaboration.

Credit Administration

• Review and evaluate credit applications and establish credit limits based on company policies.

Reporting & Compliance

• Prepare and maintain collection documentation and reporting.
• Ensure regulatory and standards compliance.

Other Requirements

• Execute other related duties as needed or assigned to support evolving business priorities.

Qualifications

• High School Diploma or GED required. Associate's or Bachelor's degree in Business, Accounting, Finance, or a related field preferred.
• A minimum of two years of experience in commercial Business-to-Business (B2B) collections or a similar role required. Four or more years of directly related experience is ideal.
• Experience reviewing customer accounts, collecting outstanding receivables, and resolving account disputes as well as ability to analyze aging reports and make sound recommendations regarding account status and collection actions required.
• Advanced understanding of establishing and maintaining customer credit limits, credit application review and credit-risk assessment, and accounts receivable best practices and commercial collection procedures ideal.
• Experience working in HVAC, field services, construction, or trade‑based industries a plus.
• Proficiency with Microsoft365, including Excel report creation and data analysis.
• Experience working with ERP systems (e.g., COINS or similar ERP system), accounting software, and customer billing portals preferred.
• Self‑driven professional with a strong sense of ownership and a disciplined work ethic.
• Exceptional verbal and written communication skills, with a strong commitment to responsiveness and the ability to effectively communicate with customers and internal stakeholders.
• Experience partnering with sales, operations, accounting, and customer support teams to resolve customer account issues – strong cross‑functional coordination ability a must.
• Demonstrated customer service mindset with a positive and proactive approach to problem-solving, negotiation, and conflict resolution.
• Ability to manage a high volume of customer interactions and competing priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail, organization, and follow-through, with high accuracy standards.
• Adaptable and commitment to continuous improvement.

Why Join Us?

At EMCOR Services Aircond, you’ll be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.

PHYSICAL DEMANDS:While performing the duties of this job, the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#aircond

#LI-Onsite#LI-NS1

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.