TruBridge

RCM services to speed hospital payments

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listed

About the Job

Requirements

Must be available to work either 10 a.m.–7 p.m. CST or 11 a.m.–8 p.m. CST, Monday through Friday.
Must have high-speed home internet; cell-based internet is not acceptable.
Must be able to test home internet speed to ensure adequate bandwidth.
Must have a high school diploma or equivalent combination of education and relevant experience.
Must have excellent written and oral communication and interpersonal skills.
Must have strong organizational, multitasking, and time-management skills.
Must be detail-oriented and able to follow through on issues to resolution.
Must be able to work independently and as a team member.

Responsibilities

Consistently meet production standards for inbound and outbound calls.
Consistently meet quality assurance standards.
Maintain quality customer service by following company policies and procedures and customer-specific policies and procedures.
Update job knowledge by participating in company-provided education opportunities and develop proficient knowledge and understanding of services and information systems.
Protect customer information by keeping all information confidential.
Process miscellaneous paperwork and documentation.
Communicate effectively with callers to resolve accounts by assisting with medical billing questions, financial assistance programs, payment plans, and payment processing while maintaining professional customer service.
Schedule callbacks as needed.
Collaborate as a team member.
Assist with additional tasks as assigned by a supervisor or call center management.

Desired Qualifications

One year or more of experience providing customer service support over the phone in a remote setting.

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

Responsible for consistently meeting production standards for inbound and outbound calls
Responsible for consistently meeting quality assurance standards.
Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
Protects customer information by keeping all information confidential.
Processes miscellaneous paperwork and documentation.
Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
Schedules call backs as needed.
Be a collaborative team member.
Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements:

Education/Experience/Certification Requirements

MUST be available to work 10am - 7pm CST or 11am - 8pm CST.
High-speed home internet (NOT Cell-based internet) required.
Ability to test home internet speed, to ensure adequate bandwidth.
Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications:

One year or more provide customer service support over the phone in remote setting.

About the Company

TruBridge

RCM services to speed hospital payments

TruBridge helps hospitals, physician clinics, and skilled nursing organizations get paid faster and more by offering a full suite of revenue cycle management (RCM) services. Their approach combines people, products, and process improvements: revenue cycle consulting, a HFMA Peer Reviewed® product, and complete business office outsourcing. The model works by deploying trained experts who assess current workflows, apply proven tools, and handle routine back-office tasks to optimize billing, collections, and cash flow. What sets TruBridge apart from competitors is its end-to-end RCM offering that integrates advisory services, validated tools, and outsourcing across a range of provider types, backed by specialized healthcare revenue cycle expertise. The company’s goal is to improve financial performance for healthcare providers by speeding payments, reducing denials, and increasing net revenue through efficient, scalable RCM solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Mobile, AL
Founded: 1979

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