At least 1 year of experience in retail or hospitality.
A high school diploma is the minimum education requirement; an associate degree or higher is preferred, with retail or hospitality studies considered a plus.
Proficient knowledge of Microsoft applications and point-of-sale software.
Must be at least 18 years old.
Able to stand for long periods.
Able to lift, pull, and push merchandise and fixture boxes weighing up to 55 pounds using required safety equipment.
Proficient in reading, writing, and speaking English.
Responsibilities
Greet customers, answer questions, and help them select products.
Model the Starboard Way and represent a positive image in retail shops to build trust and credibility with guests.
Provide informed product features and benefits to help guests select products.
Achieve or exceed personal sales goals to maximize revenue opportunities.
Understand the products or services being sold, including their features, benefits, pricing, and promotions.
Perform other duties as assigned to meet business needs.
Keep the store clean and tidy, support visual displays, and maintain selling-floor presentation.
Use retail systems and procedures to enhance selling efficiencies.
Receive and stock merchandise and help with store opening and closing.
Cross-train and work in all areas or locations as required.
Adhere to company policies and procedures.
Desired Qualifications
Luxury guest experience is desirable.
A proven track record driving sales performance through business development activities, including product launches, is desirable.
Studies in retail or hospitality are a plus.
The Retail Sales Associate assists guest throughout the shopping experience. They are responsible for helping customers select items, delivering daily sales results and creating a positive guest experience
What you’ll be doing:
ESSENTIAL DUTIES & RESPONSIBILITIES:
Guest Centric Experience:
Greeting customers, answering questions, and helping them select products
Champions the Starboard Way and models the behavior
Portrays a positive image in retail shops to all guests to build trust and credibility
Provides informed features and benefits about the products and helps the guest select product
Managing Sales Activities:
Achieves or exceeds personal sales goals to maximize revenue opportunities
Understands the product or services being sold including their features, benefits, pricing and promotions
Performs other duties, as assigned, to meet business needs
Operational Excellence:
Keeping the store clean and tidy, and supporting visual displays
Utilizing retail systems and procedures to enhance selling efficiencies
Maintains selling floor presentation
Receiving and stocking merchandise, and helping with the store opening and closing process
Willing to cross-train and work in all area/locations as required
Adheres to company policies and procedures
What we’re looking for:
QUALIFICATIONS:
Education and Experience:
1+ Years’ experience in retail or hospitality; luxury guest experience is of
Proven track record driving sales performance through business development activities including
product launches or
Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus
Knowledge, Skills & Abilities:
Respects and understands others and displays multi-cultural
Passion about guest experience and the hospitality/retail
Able to retain a high volume of information to answer questions about all
Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment
Leads by example of having a positive attitude
Possesses an open mind to new ideas
Possesses organizational and teamwork skills
Exceptional guest relations an creative ideas when creating a special experience or moment for the guest
Commitment to exemplifying integrity and professional business standards
Proficient knowledge of Microsoft applications and POS software
Success Measures:
Demonstrates behaviors according to the Starboard Way by contributing to achieving guest service rating target
Receives positive guest comments
Achieves personal sales goals
Achieves jewelry leads generated goal
Maintains visual compliance standard
Compliant in all areas of Asset Protection
Champions the Starboard Way and receives positive guest comments
Key Competencies:
Customer Focus
Magnetic
Cross-Cultural Agility
Approachable
Business Acumen
Enthusiastic and Outgoing
Drive for Results
Open-Minded
Relationship Management
Team Player
Cross Cultural agility
Self-Accountable
Goal Oriented
Other:
Must be at least 18 years old
Able to stand for long periods of
Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and storage rooms up to 55 lbs. using the appropriate safety equipment as required
Proficient English reading, writing and speaking
What we commit to:
At Starboard Group and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.
We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Group and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.
So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.