Full-Time

Manager – Infrastructure Provisioning

Confirmed live in the last 24 hours

Aptum

Aptum

201-500 employees

Hybrid, multi-cloud managed services provider

Consulting

Senior, Expert

Doral, FL, USA

Required Skills
Management
Requirements
  • Bachelor's degree in Computer Science, Information Technology or relevant field
  • 7+ years leading or managing technical implementation projects
  • 5+ years of operations management in the data center or telecommunication field
  • Proven ability to manage multiple competing priorities and guide teams through stressful situations
  • Excellent oral and written communication skills
  • Strong interpersonal, organization, and time management skills
  • Experience in driving collaboration with cross-functional teams
  • Experience providing mentorship, people development and business value creation
  • Excellent knowledge of infrastructure and cloud computing technologies
  • Ability to understand technical requirements and potential implementation strategies
  • Ability to learn new technical concepts quickly and create audience-appropriate documentation
  • Willingness to adapt to changes in requirements and responsibilities
Responsibilities
  • Provide an excellent customer experience by aiding in the design, and driving the delivery of 'fit for purpose' solutions for the diverse needs of customers
  • Lead and support peer-based Communities of Practices to support process alignment and improvement
  • Contribute to operational sustainability with a keen interest in increasing stability, efficiency, and continuous improvement of services
  • Lead and support the technical decision-making around implementation practices
  • Ensure appropriate tooling is in place to enable the Infrastructure Provisioning Team to deliver a consistent and positive experience for customers
  • Oversee automation buildout to improve speed and quality of environment provisioning, deployment, and management
  • Understand business continuity requirements and support disaster recovery planning and documentation for the Infrastructure service
  • Support compliance and governance requirements as required
  • Foster a sense of purpose within the team, developing short and long-term goals aligned with driving an inclusive environment that supports core values, mission, and vision
  • Grow and build a strong, healthy, and multi-skilled team through mentoring, coaching, and one-on-one meetings
  • Monitor and review team progress related to development goals
  • Provide tools and resources for team members to learn and further develop appropriate technologies and best practices
  • Lead regular performance and feedback discussions with employees
  • Facilitate process development and training to ensure teams are ready to support emerging product offerings
  • Oversee the day-to-day activities, productivity, and development of the Infrastructure Provisioning Team
  • Work collaboratively with Solution Architects, Product and Commercial teams to facilitate customer solution development
  • Work collaboratively with the Cloud Platforms service to support multi-product solution delivery, keep alignment to upstream process, and downstream handoff
  • Work collaboratively with Managed Infrastructure and back of house teams to facilitate process and practice evolution with a focus on customer experience
  • Provide regular feedback to Product Management and Engineering teams to foster product evolution based on customer and internal feedback
  • Provide transparency and visibility into customer delivery activities, allowing the business to track dependencies and risks before they become blockers
  • Work with the team of teams to ensure sustainable processes and technologies are integrated to support evolving delivery needs
  • Be active in conversation with senior leadership to ensure the team is oriented to and aligned with business success factors

Aptum specializes in hybrid, multi-cloud managed services and consulting, offering tailored public and private cloud solutions, infrastructure as a service, cloud protection, and network management. Their approach, Data As InfrastructureTM, ensures secure, high-performance cloud solutions, addressing technology challenges with a focus on hybrid and multi-cloud environments.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

2019

Growth & Insights
Headcount

6 month growth

24%

1 year growth

23%

2 year growth

23%