Full-Time

Systems Specialist Lead

Automation Platforms

Posted on 8/30/2024

Salesforce

Salesforce

10,001+ employees

Cloud-based Customer Relationship Management solutions

Consulting
Enterprise Software

Mid, Senior

Company Historically Provides H1B Sponsorship

Indianapolis, IN, USA

Category
DevOps & Infrastructure
Platform Engineering
DevOps Engineering
Required Skills
Agile
Requirements
  • A related technical degree required
  • Experience with working with software product development team on feature improvements
  • Extensive knowledge of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
  • Understanding of ITIL Service Support concepts including Incident and Problem Management
Responsibilities
  • Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
  • Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and bringing up where necessary
  • Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
  • Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
  • Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
  • Implement monitoring services to proactively identify issues
  • Maintain updated system documentation and Salesforce policies/procedures
  • Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
  • Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer happiness and efficient task execution

Salesforce offers cloud-based software solutions that focus on Customer Relationship Management (CRM). Its main product, Customer 360, provides tools for businesses to manage customer interactions across various functions like marketing, sales, and service. The company stands out by delivering customized solutions tailored to different industries and operates on a subscription model, which allows for continuous updates and improvements. Salesforce's goal is to help businesses enhance their customer relationships and drive growth.

Company Stage

IPO

Total Funding

$62.7M

Headquarters

San Francisco, California

Founded

1999

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Salesforce's focus on AI can attract more retail clients and boost product offerings.
  • The hiring of 2,000 AI roles shows commitment to innovation and market expansion.
  • Investment by Spartan Planning indicates confidence in Salesforce's growth potential.

What critics are saying

  • Competition from platforms like Monday.com threatens Salesforce's market share.
  • Reliance on third-party integrations may affect Salesforce's seamless solution offerings.
  • Rapid AI team expansion could challenge Salesforce's operational efficiency and culture.

What makes Salesforce unique

  • Salesforce offers a comprehensive CRM suite with Customer 360 for personalized interactions.
  • The company provides AI-driven solutions like Agentforce for Retail and Retail Cloud.
  • Salesforce's integration capabilities with platforms like Facebook enhance its CRM functionality.

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Benefits

Health Insurance

Life Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Parental Leave

Wellness Program

INACTIVE