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Full-Time

Systems Specialist Lead

Automation Platforms

Confirmed live in the last 24 hours

Salesforce

Salesforce

10,001+ employees

Cloud-based Customer Relationship Management solutions

Consulting
Enterprise Software
Fintech
AI & Machine Learning

Mid, Senior

Indianapolis, IN, USA

Category
DevOps & Infrastructure
Platform Engineering
DevOps Engineering
Required Skills
Agile
Requirements
  • A related technical degree required
  • Experience with working with software product development team on feature improvements
  • Extensive knowledge of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
  • Understanding of ITIL Service Support concepts including Incident and Problem Management
Responsibilities
  • Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
  • Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and bringing up where necessary
  • Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
  • Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
  • Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
  • Implement monitoring services to proactively identify issues
  • Maintain updated system documentation and Salesforce policies/procedures
  • Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
  • Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer happiness and efficient task execution

Salesforce provides cloud-based software solutions focused on Customer Relationship Management (CRM). Its main product, Customer 360, includes a variety of applications that help businesses manage their interactions with customers across marketing, sales, service, commerce, and IT operations. This suite allows companies to personalize customer experiences and streamline their processes. Unlike many competitors, Salesforce offers a subscription-based model, which means clients pay a recurring fee to access its services without needing to invest in expensive hardware. This model supports continuous updates and improvements to their offerings. Salesforce aims to deliver customized solutions for different industries, ensuring that businesses can effectively enhance their customer relationships and drive growth.

Company Stage

Series A

Total Funding

$514.8M

Headquarters

San Francisco, California

Founded

1999

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

-2%
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Simplify's Take

What believers are saying

  • Salesforce's leadership in AI and generative AI could revolutionize customer service, making traditional chatbots obsolete and enhancing client satisfaction.
  • The company's global reach and diverse client base provide stability and growth opportunities across various markets.
  • Investments from Salesforce Ventures and other firms highlight strong financial backing and confidence in Salesforce's future growth.

What critics are saying

  • The highly competitive CRM market requires Salesforce to continuously innovate to maintain its leadership position.
  • Integration of new AI technologies may face adoption challenges, potentially slowing down their impact on revenue.

What makes Salesforce unique

  • Salesforce's Customer 360 offers a comprehensive suite of applications that provide a seamless customer experience, setting it apart from competitors with more fragmented solutions.
  • The company's strong focus on AI and generative AI integrations, as seen with Lion Parcel, positions it at the forefront of innovation in the CRM space.
  • Salesforce's subscription-based model ensures a steady revenue stream, allowing for continuous innovation and improvement of its offerings.