Systems Specialist Lead

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place!

At Salesforce, we run our business on our products. The Systems Specialist administers and handles the applications that support our critical business processes. They will be the primary technical and process authority in their service area and will work in collaboration with developers, business partners, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis, identifying improvements to reduce support requests, and collaborating with development teams to promote new and enhanced functionality. A successful candidate must be agile and able to support multiple priorities.

As a Systems Senior Lead, Automation Platforms, you will be responsible for leading the development, implementation, and support of marketing automation platforms in an enterprise IT environment. You will ensure the quality delivery of enterprise solutions and be the go-to person for major incidents, production events, and platform escalations.

Responsibilities:

• Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and bringing up where necessary
• Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
• Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
• Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
• Implement monitoring services to proactively identify issues
• Maintain updated system documentation and Salesforce policies/procedures
• Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
• Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer happiness and efficient task execution

Required Skills:

• A related technical degree required
• Experience with working with software product development team on feature improvements
• Extensive knowledge of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
• Understanding of ITIL Service Support concepts including Incident and Problem Management

Preferred Skills:

• Experience with database concepts and data modeling capabilities
• Salesforce Administrator (201) and Advanced Administrator (211) Certification
• Sales Cloud or Service Cloud Certification
• Good understanding of Salesforce SOQL, SOSL and security model
• Experience with sandbox and production deployments
• Experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL, PLSQL
• Finance - Good understanding of boundary systems such as Sabrix, Coupa, Concur, Revpro or Blackline
• Proven ability to handle overall business initiatives or several components of a large, sophisticated project with direct experience in Agile and Scrum;
• Project management skills with ability to balance multiple projects/tasks across various user groups

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*
 

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Posting Statement

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