Technical Support Principal Engineer
AVEVA
Technical Support Principal Engineer
AVEVA
Industrial software for SaaS asset management
AVEVA is creating software trusted by over 90% of leading industrial companies.
Salary Range:
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
Locations: Lake Forest, San Leandro, Calgary.
HYBRID
The overall job of a Technical Support Engineer is to ensure that on a day-to-day basis, AVEVA Software Premium and Elite customers are receiving quality, world-class technical support. This position responds to inquiries from these customers via telephone or in written internet-based email or chat sessions and is responsible for driving to resolve customer concerns raised during installation, startups, commissioning, operation, maintenance or product application or compatibility matters.
This position will troubleshoot problems with software applications and recommend corrective action. You will be required to document customer information and recurring technical issues to support product quality programs and product development. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Employees at the senior levels also address highly complex technical issues that need to be escalated.
Key Relationships:
The primary customers are those large Premium and Elite subscribers which use former Wonderware brand. In addition, the Technical Support Engineer will engage with Systems Integrators and Distributors as well as AVEVA R&D and AVEVA Product Managers.
Responsibilities - You will do:
Skills & Qualifications - You will have:
AVEVA InTouch OMI
AVEVA System Platform (Application Server)
AVEVA Historian
AVEVA OI Servers / DA Servers / Communications Drivers
AVEVA Batch Management (InBatch)
AVEVA Manufacturing Execution System (WW MES)
AVEVA Worktasks / Skelta / Model Driven MES
USA Benefits include:
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
AVEVA provides industrial software that helps companies digitally transform their operations in manufacturing, energy, and infrastructure. Its offerings are delivered as a subscription-based service (SaaS) for engineering asset management, rather than traditional perpetual licenses. The core product, CONNECT, is an open industrial intelligence platform that runs in the cloud and can scale as a business grows; it works with or without Schneider Electric hardware, thanks to its hardware-agnostic design. Along with software, AVEVA offers online training to help clients adopt the new SaaS model. Compared with competitors, AVEVA differentiates itself by being hardware-agnostic, offering a cloud-first, subscription platform, and an open platform that supports scalable, cloud-based engineering asset management. The company aims to help customers digitally transform their operations, improve efficiency, and reach broader markets through flexible, cloud-based software solutions.
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