Quality Control Coordinator

Role Description

The Quality Control Team play a critical role in maintaining data quality across the business. Data is at the core of our operations, and it is essential that this data is of a high standard at all times. The QC Coordinator will work as part of the Commercial Team to drive data accuracy across the region, as well as being a part of the Global QC Team, sharing best practices, improvement initiatives and maintaining consistency across all regions. Attention to detail is paramount and strong communication skills are essential as there will be significant collaboration with other departments, in particular with the Recruitment and Service Teams. This is an exciting opportunity to be a part of the newly restructured Quality Control Team and to help shape the future of Quality Control across the business!

Principle Accountabilities:

• Review Bullhorn records within the agreed timeframes and issue approval or query notes as appropriate. This may include Contract Placements, Change Requests, Perm/Direct Hire placements, GEM Placements, Client Records, Opportunity Records and Requirement Records.
• Work with the relevant parties to ensure that any errors are corrected in a timely manner.
• Produce reporting and analysis to provide key stakeholders with an accurate and up to date view of data accuracy across the region.
• Hold regular QC review meetings with relevant departments to discuss any issues and identify key areas for improvement.
• Collaborate with other QC Coordinators, both regionally and globally, to share best practices and drive process improvement, in particular to deal with interregional placements efficiently.
• Collaborate with the Learning & Development department to create training resources and initiatives for Recruitment and Sales Teams
• Take a proactive approach to data clean-up e.g., updating fields in Bullhorn when a staff member leaves
• Support the QA/PIs with QC related process improvement projects
• Special adhoc projects, as directed by the Commercial Operations Manager
• Ensure that Bullhorn and any relevant trackers are updated accordingly.

Skills, Knowledge, and Experience:

• Bachelor’s degree preferred
• Service or industry-specific experience, desirable but not essential.
• Knowledge of relevant regulatory requirements, desirable but not essential.
• Excellent technical skills including all Microsoft Office products.
• Strong numerical skills.
• Ability to problem solve.
• Attention to detail.

What we can offer you!

• Attractive monthly base salary + competitive commission/performance bonus.
• Genuine career progression opportunities, either locally or globally!
• World-class training programmes and development opportunities.
• Team driven environment, supportive culture with a focus on work-life balance.
• Career breaks available after one year.
• Real time recognition through our employee reward platform.
• Mental Health First Aiders to signpost you to support when you need it.
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…)
• Charity days for various important causes such as Relay for Life and Earth Day.

Our Core Values:

• Growth - In life and business, one must grow to flourish and achieve high ambitions. Growthrequires change, challenge, risk and sacrifice - we will always choose growth.
• Life – Above all else, we value life. The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.
• Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do.
• Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason.