Full-Time

Account Manager

Fastly

Fastly

1,001-5,000 employees

Edge cloud platform for optimizing web and app performance

Data & Analytics

$123,260 - $171,190

Equity, Sales Compensation Variable Target

Mid, Senior

San Francisco, CA, USA + 1 more

Required Skills
Sales
Communications
Marketing
Customer Service
Requirements
  • 5+ years of proven track record in a role focusing on customer relationship development and growth
  • Multilingual: English & Spanish (with Portuguese strongly preferred, but not required) - Fluent spoken & written, tailoring depth to fit varying audiences
  • A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts
  • Strong project management skills, high detail orientation and exceptional organizational skills
  • Thrives in a multitasking environment, with an ability to adjust priorities
  • Independent, self-disciplined and possess strong verbal and written communications skills
  • Strong customer service; professional and friendly demeanor
  • Reputation for integrity and dedicated work ethic with desire for ownership of process success
  • Bachelor's degree or equivalent in a related field of study
  • Technical background highly valued
  • CDN experience
  • Experience as an Account Manager
Responsibilities
  • Responsible for maintaining and driving existing customer spend, identifying areas for Fastly expansion that create mutual success
  • Monitor relationship and account health, establishing long-term strategic plans
  • Accelerate customer adoption and ensure customer happiness
  • Own overall relationship with identified clients - be their go-to person at Fastly
  • Actively engage with customers to understand their business via formal and informal methods
  • Collaborate with the product, marketing and sales teams to provide feedback for ongoing customer support
  • Attend in-person client visits throughout the year. Expected travel up to 30%

Fastly offers a secure and efficient edge cloud platform, trusted by leading companies like Reddit, Pinterest, and The New York Times, to enhance website and application performance. It provides a unique competitive advantage with its serverless compute platform, Compute@Edge, which allows businesses to optimize delivery and response times by running code within the CDN itself. The company's culture emphasizes smart solutions and seamless integration, making it an ideal workplace for those interested in cutting-edge technology and global scalability.

Company Stage

Series F

Total Funding

$219M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

7%

1 year growth

25%

2 year growth

31%
INACTIVE