IBM API Connect Technical Lead
No salary listed
Senior, Expert
Bogotá, Bogota, Colombia
HybridHybrid workplace in Bogota, Colombia; Colombia-time coverage is specified.
IT OperationsEnterprise Applications
About the job
Requirements
- At least 8 years of experience administering middleware or API management platforms in highly available production environments.
- Expertise in the complete architecture of IBM API Connect v10, including Management (API Manager and Cloud Manager), Gateway, Developer Portal, and Analytics subsystems.
- Demonstrated experience deploying and operating API Connect on Kubernetes using operators and custom resources (CRDs), and using platform administration utilities.
- Expertise in Kubernetes on managed public-cloud environments, primarily Amazon EKS and additionally Azure AKS, including kubectl, Helm, namespaces, pods, deployments, statefulsets, persistent storage, ingress, and network policies.
- Experience with AWS services supporting the platform: EC2, ELB/NLB, Route 53, Certificate Manager, S3, and CloudWatch.
- Expertise configuring products and plans in API Manager, including consumption plans, rate limits, quotas, and subscriptions.
- Expertise managing TLS and mTLS certificates, including generation, installation, renewal, and rotation between subsystems and toward consumers.
- Experience configuring platform-level API security mechanisms: OAuth 2.0, OpenID Connect, JWT, API keys, and IP allowlists.
- Experience backing up, restoring, and recovering API Connect subsystems after disasters.
- Experience diagnosing end-to-end performance and connectivity, including gateway and management log analysis, traces, latency, connectivity testing, and name resolution.
- Operational automation using Bash or Python scripting and familiarity with infrastructure-as-code tools such as Terraform.
- Experience leading technical relationships with vendors and managing critical escalations in 24×7 operating models.
- Prior experience in technical leadership or coordinating platform teams.
- Experience with IT service management tools, preferably ServiceNow.
- Intermediate-to-advanced technical English for reading documentation and communicating with the vendor.
- Technical leadership and ability to influence teams and vendors without direct hierarchical authority.
- Executive communication with the client and application owners, including presenting at governance committees.
- Ability to coordinate with container and DevOps, operating systems, database, network, and application development teams.
- Analytical thinking to turn recurring incidents into lasting platform improvements.
- Ability to mentor and develop senior, semi-senior, and junior team members.
- Ability to work under pressure and provide on-call availability for critical incidents.
Responsibilities
- Lead the technical administration and operation of the IBM API Connect public-cloud platform, defining operational standards and reference configurations for the Management, Gateway, Portal, and Analytics subsystems.
- Serve as the platform’s highest technical escalation point for P1/P2 incidents and coordinate resolution with the vendor, cloud provider, and other program towers.
- Govern platform capacity management, including sizing pod replicas and resources, scaling the EKS and AKS nodes supporting components, and anticipating gateway performance limits.
- Define the standard for API consumption plans (products, plans, rate limits, and quotas) in API Manager and govern changes with application owners.
- Evaluate platform changes and requests for feasibility, risk, and execution, and assess the risk of updates and fix packs in development, approval, and production environments.
- Govern the API Connect update and patching lifecycle by planning maintenance windows, coordinating production dates with AVC, and monitoring compliance.
- Govern the backup and restoration strategy for API Connect subsystems, own recovery procedures, and validate them periodically.
- Define platform certificate-management standards (TLS and mTLS between subsystems and toward consumers) and oversee installation and renewal under AVC cybersecurity-team direction.
- Define network access-control standards for the platform, including IP allowlists, Kubernetes network policies, and security groups associated with gateway load balancers and endpoints.
- Apply platform hardening approved by AVC, lead remediation of vulnerabilities directed by the cybersecurity team, and implement vendor recommendations.
- Lead root-cause analysis of recurring problems, recommend structural solutions, and own associated action plans.
- Define the platform observability model, including metrics, thresholds, and log extraction and forwarding to program monitoring tools.
- Participate in monthly client tower-governance meetings, presenting service status, risks, mitigations, identified improvements, and capacity evolution in coordination with application owners.
- Verify the environment’s main offenders and convene vendors, developers, or other operational-support areas when appropriate.
- Identify needs for vendor escalation, request AVC’s assistance in managing them, and work with the provider to resolve complex technical problems.
- Propose improvements to the supported environment and define the platform’s operational-automation strategy.
- Ensure the technical infrastructure documentation for API Connect and operational runbooks remain accurate and current.
- Mentor senior, semi-senior, and junior platform staff and ensure knowledge transfer.
- Provide 24×7 coverage for P1/P2 incidents and emergency changes, and 12×5 coverage (Monday to Friday, 7:00–19:00 Colombia time) for P3/P4 incidents.
- Participate in monthly tower-governance meetings with the client.
About the company
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
Get referred to Accenture
See people who can refer or advise you
Simplify's Take
What believers are saying
- Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
- Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
- Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.
What critics are saying
- Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
- Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
- Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.
What makes Accenture unique
- Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
- Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
- Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Professional Development Budget
- 401(k) Retirement Plan
- 401(k) Company Match