Assured Data Protection

Cloud data protection, backup and DR.

Customer Delivery Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeLeeds, UKNo salary listed

About the Job

Requirements

Qualified in systems administration or equivalent work experience or technical certifications.
A minimum of 5 years working with IT systems.
Experience with virtualization systems, including VMware, Nutanix, or Hyper-V.
Experience with network configurations, including IP addressing, gateways, and DNS.
Experience setting up and configuring pfSense firewalls.
Experience with engineering tools for troubleshooting connectivity.
Experience with SQL Server.
Experience with backup and recovery solutions for virtual environments.
Excellent written and oral communication skills.
Advanced proficiency in Windows and Linux operating systems.
Active Directory experience.
Experience with bare-metal recovery processes for Linux and Microsoft operating systems.
Must have the legal right to work in the UK at the time of application; visa sponsorship is unavailable.

Responsibilities

Conduct kickoff calls to begin the implementation process.
Gather customer information to deploy Assured Data Protection solutions.
Perform scripted and manual recoveries of virtual machines, physical machines, and application types using the Rubrik platform.
Provide feedback on improving internal and customer-facing processes.
Troubleshoot and maintain customer runbooks, recovery methods within the environment, and supported disaster recovery infrastructure.
Assist customers in troubleshooting technical issues related to recovery.
Configure switches and firewalls using pfSense.
Assist in troubleshooting complex support issues.
Document processes, procedures, and diagrams of completed work in JIRA and Zendesk.
Handle production systems with appropriate precaution and care.
Develop understanding of Assured systems.
Complete tasks within prescribed periods.
Complete training and achieve Rubrik Certified Systems Administrator certification.
Participate in weekly stand-ups and projects.
Work with customers on outstanding issues surrounding disaster recovery preparation, testing, and invocation.

Desired Qualifications

Experience with Azure or AWS environments.

Location: UK (Hybrid)
Title: Customer Delivery Engineer - Assured Data Protection
Job Type: Full-time
Role will be hybrid Leeds office (Thorpe Park) /remote and occasionally may require travel to the US

About Assured Data Protection

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

Job Summary:
The Customer Delivery Engineer III will be responsible for tasks relating to Disaster Recovery Tests, environment maintenance, and documentation management. This role will be on part of the team responsible for ensuring the Disaster Recovery (DR) readiness of all of Assured’s customer base, implementing new customers, and ensuring that tests go smoothly. The best candidates need to have excellent oral and written communication skills in addition to technical expertise.

Responsibilities:

Conduct kickoff calls to begin the Implementation process
Gather customer information for the purpose of deploying Assured Data Protection Solutions
Perform Scripted and manual recoveries of multiple virtual machines, physical machines, and application types using the Rubrik platform
Provide feedback on improving internal processes and customer-facing processes
Troubleshoot and maintain
- Customer runbooks
- Methods of recovery within the environment
- Supported DR infrastructure
Assist customers in troubleshooting technical issues related to recovery
Switch and Firewall configuration (pfSense)
Assist in troubleshooting complex support issues
Complete documentation of process / procedures and diagrams of completed work in JIRA and Zendesk.

Accountabilities and Performance Measures

Shows appropriate precaution and care in handling production systems
Displays consistent growth in understanding of Assured Systems
Completes tasks within reasonably prescribed periods
Completes training and achieves Rubrik Certified Systems Administrator

Organisational Alignment

Reports to the Director of Customer Delivery
Enlists the support of technical and management resources as needed
Participate in weekly stand-ups and projects
Work with customers on outstanding issues surrounding Disaster Recovery preparation, testing, and invocation

Qualifications and Experience:

Qualified in systems administration or equivalent work Experience or Technical certifications
Minimum of 5 years working with IT systems
Experience with
- Virtualization systems (VMware, Nutanix, Hyper-V)
- Network configurations (IP addressing, Gateways, DNS, etc.)
- PfSense firewall setup and configuration
- Engineering tools for troubleshooting connectivity
- SQL Server experience
- Backup and recovery solutions for virtual environments
Excellent written and oral communication skills
Advanced proficiency in Windows and Linux Operating systems
- Active Directory Experience
- Bare Metal Recovery processes for Linux and Microsoft operating systems

Experience with Azure or AWS environments a plus

What We Offer:

Hybrid working options for flexibility
Regular team-building and off-site company events.
A dynamic, inclusive, and collaborative work environment

Assured Data Protection we value diversity and inclusivity. We offer perks such, flex holidays, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.

About the Company

Assured Data Protection

Cloud data protection, backup and DR.

Assured Data Protection provides backup, disaster recovery and business continuity solutions by teaming with Rubrik. The core offering uses Rubrik’s cloud data management platform to protect data across on-premises and cloud environments. It works by encapsulating data into a single, accessible platform that can be managed and recovered quickly from anywhere, enabling protection, rapid restores, and automated recovery workflows. The company differentiates itself through its partnership with Rubrik, emphasizing simplicity, speed and ease of use in data protection, as well as a streamlined, unified interface for backup, DR and continuity across multiple environments. The goal is to reduce the complexity and cost of data protection while ensuring reliable, fast recovery and ongoing business continuity.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Leeds, United Kingdom
Founded: 2016

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